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Customer Service Data Entry

Elizabeth City, North Carolina, United States
January 17, 2017

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Darlene Bayless

*** ********* ****, ********* ****, North Carolina, 27909

252-***-**** or 252-***-****



• Kilgore College, Longview, Texas - Office Technology Certification

• College of The Albemarle, Elizabeth City, North Carolina - Medical Technology

Knowledge, Skills and Abilities

•Detailed knowledge of the automotive industry.

•Working knowledge of the makeups, frequent problems, and necessary maintenance for a variety of vehicles.

•Exhibits strong customer service skills.

•Demonstrates solid organizational abilities.

•Proven strong leadership skills.

•Read and interpret work orders and billing statements to multiple clients

•Paid close attention to detail.

•Excellent computer skills & data entry accuracy.

•Maintain calm and patient demeanor.

•Works well with team.

•Excellent problem solving skills & logistics

•Fast pace environment.


Service Advisor/Manager June 2012-November 2016

Soundside Automotive, Point Harbor NC 27949 252-***-****

Asked customer to explain specific vehicle issues & take detailed notes about symptoms based on customer testimony.

Inspected vehicle to further analyze the problem.

Advised customer on necessary repairs and maintenance. Provides cost estimates to customers.

Assigned service to specific mechanic.

Maintained electronic & paper records of complete service work.

Explained the work completed by mechanics and makes suggestion for future maintenance.

Inspected work completed by mechanics & test drive vehicle before returning it to customer.

Processed payment.

Warranty Administrator, Service Advisor & Office Administrator, September 2007-July 2011

OBX Chevrolet, Kitty Hawk NC, 27948

Processed all General Motors warranty claims and aftermarket warranties for payment.

Coded and provided detailed documentation on all claims submitted to General Motors

Posted all credits from General Motors, assisted with account receivables and account payables.

Set-up logistics, training for all personnel to meet GM requirements.

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