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Customer Service Representative

Location:
Houston, TX, 77016
Posted:
January 17, 2017

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Resume:

TENISHIA MOORE

***** ***** **

Houston, TX *****

Phone: 832-***-****

Cell: 512-***-****

E-Mail: acybwx@r.postjobfree.com

Skills/Qualifications: Teamwork, Coordination, Organization, Planning, Time Management, Reporting Skills, Inventory Control, Documentation Skills, Equipment Maintenance, Data Entry Skills, Dependability

Work Experience

July 2015 to September 2016

Grocery Supply

Order Selector

Position is 2nd/3rd shift, typically 4 - 10 hour day shifts including one weekend day, ensure accuracy of work and adherence to production and safety standards, use a headset or pick sheet to find individual items within warehouse, remove case(s) of product from storage rack and place on pallet, move pallet on an electric double pallet jack until full or order is complete, ensure item pick accuracy and safety of product to prevent damage, Inform supervisor of any differences in case quantity and/or product description, Wrap the pallet by circling load with roll of plastic wrap until secure, Flexibility to work in grocery, perishables or frozen, Other Duties as Assigned, Received pick tickets from supervisor, reads order to find out catalog number, size, color, and quantity of merchandise, obtained merchandise from shelves, packed and weighed orders, placed incoming items in inventory, conducted physical inventories, picked customer orders for shipment,transported orders to shipping locations,operated and maintained materials handling tools, Organized items of pallet, oversaw the security of the warehouse.

August 2014 to April 2015

Atco Rubber

Assembly/ Warehouse

Completes shipments by processing and loading orders. Orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. Work on assembly line fast past, pay attention to detail.

November 2013 to March 2014

G C Services

Collection Agent

Outbound call center, fast paced, negotiating method of payment for Toyota

Ability to interact with customers, excellent problem solving and decision making skills, Inbound calls retention and sales and strong verbal communication skills, ability to deliver relevant and true information. Ability to convince the customer, ability to manage stress and work under pressure.

March 2013 to November 2013

Whataburger

Cashier

Customer Service, greet customer, handle cash, fast paced

July 2011 to May 2013

TIME WARNER CABLE Customer Service Representative

Ability to interact with customers, excellent problem solving and decision making skills, Inbound calls retention and sales and strong verbal communication skills, ability to deliver relevant and true information. Ability to convince the customer, ability to manage stress and work under pressure.

January 2009 to May 2011

Dell Computers

Completes shipments by processing and loading orders. Orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area, Complete deliveries by driving truck or van to and from vendors. Maintains truck or van by completing preventive maintenance requirements; arranging for repairs. Maintains inventory controls by collecting stock location orders and printing requests. Maintains quality service by following organization standards. Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations. Completes reports by entering required information Maintains technical knowledge by attending educational workshops; reviewing publications. Contributes to team effort by accomplishing related results as needed.

August 2002 to December 2008

Austin Community College

Coordinates, supports, and monitors duplication and mailroom services. Assign jobs to duplication staff. Organizes campus mailroom system. Sorts and distributes mail, receives and ships packages and mail; logs incoming packages. Creates and maintains mailboxes for faculty and staff. Provides word processing, proofreading, and other clerical services to faculty and staff. Ensures exams, syllabi and other pertinent information are completed at deadline and exams are kept secured at all times. Preventative maintenance and troubleshooting of problems. Serves as point of contact for service call Prepares monthly and semester billing reports. May collect money from coin operated machines and deposit at cashier's office.

January 2000 to August 2002

Advanced Micro Devices

Performs administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering the telephone and e-mail, arranging conference calls, and maintaining or coordinating the supervisor's schedule. Performs clerical duties including correspondence, ordering supplies and equipment, maintaining files, processing mail, and duplication. Gathers compiles and enters data, producing routine and specialized reports and documents; maintains files, records, logs, and other tracking systems. Designs and produces handouts, fliers, newsletters, brochures, manuals or other documents; may maintain or update web pages. Responds to and/or directs inquiries in person or on the telephone; accesses and works with other staff to assist in resolving issues from students, employees and the public. Maintains schedules, calendars, and appointments, which may include scheduling department meetings and events, issuing invitations, arranging for location and equipment, typing minutes and preparing information packets. May input budget figures, prepare requisitions, maintain budget sheets; log and track expenditures or take payments, or assist in departmental procurement processes. May serve as a technical resource for computer hardware and software and other office equipment such as copiers and fax machines. Assign responsibility for special projects such as scheduling rooms, compiling information packets, creating spreadsheets, charts and graphs and other projects. Compiles and produces routine reports or documents. May oversee the work flow of others, as appropriate

Educational Background

1996 Lyndon B Johnson Austin, TX

High School Diploma

Houston Community College Houston, TX

Associates of Arts in Social Work



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