Management Customer Service
Resume:
Chris D. Ingram, MPA
******@*****.***
Objective:
Summary of Qualifications
- Fifteen years experience in inventory management, spares repair parts, supply support systems, and life cycle
maintenance
- Proficient using MS Office: Outlook, Word, Excel, PowerPoint
- Six years experience using various MRP/ERP systems
- Adept at balancing multiple priorities and meeting deadlines
- Skilled in working with logistics teams to determine ways to optimize service levels, maintain supply chain
efficiency, and reduce cost
- Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues
- Directed or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including
acquisition, and distribution
- Provided logistics technology or information for effective and efficient support of product, equipment, or system
manufacturing or service
- Analyzed or interpret logistics data involving customer service, forecasting, procurement, manufacturing,
inventory, transportation, and warehousing
- Excellent verbal and written communications skills
PROFESSIONAL EXPERIENCE:
Transportation Analyst-Direct Ship October 2015 - Present
Boeing Commercial Aircraft Seatac, WA
- Worked as a liaison between Supply Management and external logistic companies to route, coordinate,
consolidate, and expedite import and export shipments
- Use computer applications, Sonic and Stratus and Exdocs
- Respond to internal business partners for shipment inquiries and provides information regarding status of
orders including Integrated Materials Management (IMM), Procurement, Supply management, Goldcare, 787
LEP program
- Set up counter to counter shipments
- Monitor deliveries with carriers. Coordinate charters along with monitoring progress until time of delivery
- Maintain customer relationships. Provide delivery and clearance status for import shipments
- Process Automated Export System (AES) filings for export shipments
- Work with contracted freight forwarders to collect freight for incoming and outbound shipments
- Assist with preparing shipping documents exporting from Seatac Spares
- Export Administration Regulation (EAR), Foreign Trade Regulations (FTR), other federal agencies
- Assist in collecting chargeback data for TMX air shipments. Knowledgeable of logistics, transportation planning
Manufacturing Operations Analyst – 787 Final Assembly & Delivery November 2014 – October 2015
Boeing Commercial Aircraft Everett,WA
- Develop, implement and execute an integrated system for critical path large airplane sections entering into the
factory.
-Coordinate and communicate with Dreamlifter Operations, site services, overhead cranes, tooling and 787 for
timely delivery and exit of critical path items.
- Developed metrics for large cargo loaders, sections unload and line move. --- Took metrics and streamlined processes with process improvements.
Manufacturing Planner - Spares Order Ready January 2013 – December 2013
Boeing Commercial Aircraft Renton, WA
- Received and validated engineering data to ensure timely delivery of spare aircraft parts to support post
production requirements to establishing a MRP/ Sonic Header
- Analyzed part fabrication and assembly to ensure part met customer requirements
- Established best time to order the next higher assembly or to create an entirely new part that would
be easier to install on a delivered aircraft
- During the order process, analyze the engineering drawing and apply proper build commodity and procurement
codes to sonic headers as well as verify product certification in accordance with FAA requirements
- Create any parts required in PDM under the shallow Bill of Material Process and assign work groups
Tooling Integration Analyst / Contractor Mosley Group April 2012 – January 2013
Boeing Commercial Aircraft Tukwila, WA
- Prepared and tracked tool schedules for the design and fabrication of tooling for the 787 Horizontal Stabilizer
- Tracked tool design for completion through various engineering systems
- Coordinated with Auburn tooling for on-dock dates. Processed and closed tool orders in MES
- Provided tool status to upper management to ensure compliance to established policies
- Checked the MES database to ensure the PAR’s were written and submitted in the TME system prior to tool
delivery
- Audited PAR's weekly for QA, tool design & fabrication issues
- Scheduled tool design review meetings with lead tool designer, discuss tool design completion dates
- Addressed tool fabrication issues concerning various tool families with Auburn counterparts
- Ensured offloading of tool design & fabrication are addressed and returned on schedule
- Collaborated with Industrial Engineers to ensure tools are delivered to their designated areas for production
- Lead apparel and tool wear operations and verify raw materials availability for completion of purchase orders by
vendors
- Managed global planning capabilities in multiple locations while meeting the demand of a timely and cost-
effective global business objective
Engineer Logistics 3 June 2010 – December 2011
Northrop Grumman Technical Services Palmdale, CA
- Prepared U.S. Air Force logistics documents for spare parts modifications and accountability of standard and
classified equipment using ES-S, JTDI, and GOLD databases
- Coordinated with military supply personnel using various supply and logistics databases to ensure failed parts
Chris D. Ingram, MPA
were processed and shipped to vendor facilities for repair
- Informed both N-G and the military customer concerning on-hand parts shortages for different aircraft
modifications and repairs
- Managed database files for auditing material and equipment readiness
- Accountable for the initiation, shipping, tracking, expediting and receiving and inspection for conformance of all
repairable materials through government and contractor systems
- Developed and maintained materials and equipment in accordance with government and corporate regulations
- Accountable for the warehousing of all materials and conditional inspections
Program Planning & Management: (Independent Contractor) September 2008 – June 2010
Vought Aircraft, Inc. Hawthorne, CA
- Managed program requirements for the Boeing 747-8 (Freighter & Intercontinental) Fuselage panels
- Developed Master Plans and status critical path networks
- Provided Integrated Product team support in implementation of first article requirements and program changes
- Forecasted demand and create recovery & detailed action items plans
- Planned sequence of operations, and specify procedures and resource requirements for program performance
Production-Planning/Schedule/Material Controller 3 January 2007 – August 2008
Lockheed Martin, Fleet Ballistic Missile Program Sunnyvale, CA
- Operated SAP/ERP supply chain systems to coordinate delivery of material requirements to repair site
- Ensured controlled flow of approved missile parts for production met repair deadlines at maintenance site
- Monitored process flow of material availability from vendors using SAP to monitor delivery dates
- Advised senior management on the status of work in progress and material availability
- Expedited the movement of missile spare parts between multiple job sites
- Proficient with: DD Forms 1349, 1149 and 250 for delivery of material to USN customer
Prod-Planning/Schedule/Material Controller 3 March 2004 – January 2007
Lockheed Martin JSF/F-35 Program Palmdale, CA
- Implemented in-house and outside production tooling build schedules
- Monitored status of outside material procurement and in house tool build design
- Assigned technical personnel to work development issues n the tool design process
- Reported to IPT leader any issues that were impeding tool design and fabrication
- Provided support and oversight for supplier tool design and build recovery plan
- Liaison between JSF Tool Designers and Tool Make Vendors to ensure tools completion dates
- Monitored Foreign Tool Build vendors on issues regarding Tool Fabrication delivery dates
- Proficient with International Traffic in Arms Regulations (ITAR) regulations
Logistics Management Analyst 3 April 2003 – March 2004
Lockheed Martin F-117 Program
- Customer Support Lead F-117 Nighthawk Program
- Performed spares provisioning functions using customer’s supply systems
- Tracked, reported, and accounted for critical repairable items and material
- Interfaced with and directly supported customer concerning flight test equipment status
- Accountable for maintaining life cycle spares inventory using the Air Force supply systems, ILS, Fed-Log,
GFE/GFP and the MILSTRIP/MILSTRAP process
- Experience and proficient in the Nighthawk GOLD warehouse computer systems
- Identified raw material and component requirements needed for production from engineering and production for
shipment to various aircraft sites
Material Planner 3 May 2002 – April 2003
Lockheed Martin Big Safari Program
- Served as a liaison between procurement and production departments
- Accountable for tracking and delivery of both MSP and Open Purchase parts for the Commando Solo & Compass
Call C-130 aircraft
- Interfaced with senior management concerning delinquencies of priority one requisitions delivery dates and
recovery plans
Chris D. Ingram, MPA
MILITARY EXPERIENCE:
United States Navy, Honorable Discharge
Logistics Supervisor, USS Michigan SSBN-727
EDUCATION:
Masters of Public Administration, City University of Seattle, Seattle, WA
BS, Education, Workforce Training & Development, Southern Illinois University, Carbondale, Illinois
CERTIFICATIONS:
Boeing specific proficiencies: ENOVIA, PDM, MES, SONIC, OWI, HOA, REDARS, ACTS, STEPS, CAPP, STRATUS
Technical Proficiencies: SAP, EVMS, MRP, ERP
Certified in Green Belt Training
Principles of Project Management Class
Proficient with EAR, DFAR and ITAR regulations
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