SHAHBAAZ WALIKAR

Mobile: +** - 903-***-****

E-Mail: acybw8@r.postjobfree.com

PROFILE SUMMARY

Pursuing BCA (Bachelor of Computer Application ) and offering over 3.5 years of experience in Service Operations, Maintenance & Troubleshooting in the Automotive Sector; specialization in repair & maintenance of Small commercial and Heavy and Light Commercial Vehicles of TATA.

Deft in handling all service related issues, handling customer queries, providing after-sales services and managing operations with focus on profitability; significant exposure of planning and execution of preventive and corrective maintenance programs, recommending cost-effective engineering solutions

Expert at carrying out various checks, inspection, up gradations and calibrations of equipment to ensure excellent working condition; excellence in resolving technical issues through root cause analysis of problems

Strong relationship management, analytical and communication skills; expertise in managing & maintaining business relationship with clients to achieve quality by resolving their service related critical issues

CORE COMPETENCIES

Conceptualizing& implementing services plans and procedures; focusing on close monitoring of service performance and customers’ expectation vs. product delivery

Managing predictive/preventive/shutdown maintenance for reducing machinery downtime; undertaking inspection, calibration, repair & maintenance of equipment according to manufacturers’ specifications

Supervising and monitoring the performance level of the Maintenance staff for ensuring superior customer service and accomplishment of service targets; identifying the skill set of Engineers to determine training needs

Experience

June 12 – Dec’15 withPatil Trucks Pvt. Ltd., Bijapur

Highlights:

Holds the distinction of managing the entire gamut of operations in the workshop with accountability of profitability, manpower management,and trainings.

Instrumental in conducting troubleshooting, repair & servicing of vehicles and maintenance of vehicle with the terms of the customer contract and SLA

Provided timely update of performance of the company to the management

Excellent track record of turning around the performance of the company from loss making to profit making by enhancing revenue

Significantly contributed in boosting the inflow of vehicles by timely delivery, quality repair work, quick repair, minimizing repeat complaints, training the staff for soft skills and maintaining good and healthily relationship with vehicle owners and drivers

Orchestrated enhancement in the warranty division profit by proper training and guidance to the staff for making right warranty decisions, which was main cause for profit loss and created a proper channel for dispatching the failed parts

Augmented the inflow of accident vehicles byco-coordinating with insurance company, outsourcing jobs and customers by timely delivery of the vehicles with quality repair work

Played a pivotal role in organizing:

oTrainings for Drivers on Safe Driving, Traffic Signals, Driver Responsibilities &Behavior, EnhancingVehicle Life, Vehicle Maintenance, Fuel Utilization Tips, Tyre Life Enhancing Tips, etc.

oTrainings for Technicianson new products and updates of new processes

oTechnical training program on new models for Mechanics

Facilitating adherence to PDI guidelines and educating customers on Dos &Don’ts w.r.t the maintenance of new vehicle

Successfully coordinated Free Service Campaign and Internal, External & ISO audits

Arrangedprocurement of spare parts; ensured adherence to the warranty terms & conditions for customer satisfaction

Coordinated with Technicians for technical updates/ service circulars

Made visits to customers/drivers’ place to get the feedback regarding the quality service

Stellar role in maintaining good business relations for the profitability of the company by liaising with the spare parts vendors, company representatives and outsource repair work vendors

Highlights:

Excellent track record of managing Service Operations for the entire range of TATA Commercial Vehicles (LCV, HCV, MAV & Tippers)

Kept closer track of AMC and Warranty expenses; undertook investigation of failed parts, provided proper feedback to Head Office and provided approval for parts request

Facilitated timely completion of service records; created and circulated Service Bulletins

Enhanced dealer profitability by ensuring adherence of service systems and constant value addition

Oversaw service promotion activities at dealership; set individual dealership targets & ensured the achievement of the same to achieve the required service market share

Organized trainings for workshop personnel (Dealer & Sub-dealer)

Worked in coordination with vendor (MICO, EXIDE, HOLESET, & TEL) for faster and smoother movement

Escalated all observed incidents & irregularities through proper operational escalation points

Monitored adherence to installation guidelines, organization best practices and company policies by the dealership

Resolved customer grievances/service related issues within CSM Benchmark

Growth Path:

Jun’12 – Dec’13 Supervisor

Dec’13 – Apr’14 Service Advisor

Apr’14 – Jan’15 AMC, FSB&Warranty In-charge

Jan’15 – Dec 15’ Asst. Manager - Service

Areas of Strength:

1.Service Operations

2.Scheduled & Breakdown Maintenance

3.Key Account Customer handling

4.AMC Claims

5.Warranty Claims and FSB Claims

EDUCATION

BCA(Bachelor in computer Application) from Karnataka UniversityDharwad, Karnataka in 2014

TECHNICAL TRAININGS ATTENDED

All Tata commercial Models in Hubli

Tata Ace - Small Commercial Model in Bijapur, karnataka

BSIII Diagnosis in Bijapur

AMC& Warranty Training in Hubli

IT SKILLS

Programming Languages : C.

CAD Tools : AutoCAD 2010

Operating Systems : Windows 2007

PERSONAL DETAILS

Date of Birth : 24th Jan1989

Address : S/o.Ahmed Husain H Walikar,NearAnjuman College Gulam Husain Street

Bijapur - 586103

Languages Known : English, Urdu,Hindi&kannada

Feedback of experience

Experience of previous work in Patil Trucks Pvt Ltd workshop manager name Mr Farhan .

Contact number:998-***-****,953-***-****.

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