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Human Resource Resources

Milwaukee, Wisconsin, 53228, United States
January 17, 2017

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Mary McAdams, MBA, PHR, SHRM-CP

**** *. ********** ****, **********, WI 53228 262-***-****

Career Summary

Strategic Human Resources Professional with strong business acumen and experience in a full spectrum of human resource functions. Highly analytical and solution-oriented with proven track record for designing and streamlining business processes. Driven and energetic leader and change agent with excellent interpersonal skills resulting in ability to build relationships at all levels.

Proficient in:

Compensation & Benefits Administration

Talent Management

Organizational Development

Coaching & Leadership Development

Employment Law & Compliance

Policy Development & Interpretation

Employee Relations

Change Management

Select Professional Experience

Duncan Solutions, Inc.

Milwaukee, WI

March 2012 – Present

A full-service parking management company and leading provider of parking management services to municipal and commercial clients worldwide, including citation processing, debt collections, and integrated on-street parking management services.

Human Resources Manager

Full accountability for the human resource functions across 10 locations in support of internal clients and business needs, while providing direct supervision and mentorship to direct reports and administrative staff.

Provide guidance and counsel to managers on employee relations, performance, change initiatives, policy/legal compliance, and other human resource matters.

Lead entire talent management function including oversight of full-cycle recruiting and staffing engagements, internal talent assessment and development, growth and succession planning, and overall retention management.

Design and deliver training curriculum for management and employees in areas such as performance management, interviewing best practices, emotional intelligence and personal development.

Managed implementation of electronic filing system to simplify filing and accessibility of personnel documents.

Performed extensive analyses and reviews of HRIS/payroll vendors and benefit providers to determine viability of moving away from a PEO relationship. Managed and implemented major conversion of systems and programs to bring HRIS/payroll and benefits administration in-house, resulting in a net savings of over $200k per year.

Designed and implemented employee service award and employee recognition programs as part of a multi-pronged approach to improve engagement and corporate culture.

Hands-on role in selecting and implementing company’s first Applicant Tracking System, which streamlined recruiting and recordkeeping.

Researched and implemented new skills testing vendor, resulting in a 40% cost savings to company.

Promoted from HR Generalist in December 2013. Promoted from HR Business Partner in September 2014.

Milwaukee Area Technical College

Milwaukee, WI

September 2011 – March 2012

A public, comprehensive 2-year technical college offering educational and training opportunities and services to the diverse community of greater-Milwaukee.

Administrative Specialist, Human Resources

Provide support to the Human Resources department in all aspects of daily activities.

Kohl’s Corporate

(Contract position through Educated Solutions Corp.)

Menomonee Falls, WI

August 2010 – June 2011

A leading specialty department store offering national and exclusive brands, incredible savings and inspiring shopping experiences in-store, online and via mobile devices.

Compensation Consultant

Supported over 1,200 locations by providing pay recommendations and analyses for associate promotions, demotions, transfers, adjustments, new hires & rehires to store/LP/DC management.

Advised and educated business partners on FLSA compliant compensation practices and procedures.

Participated in compensation surveys and analysis.

Drafted communications for performance review processes and delivered them via emails and intranet postings.

Prepared cost analyses for new store markets, revised compensation policies and completed other special projects assigned. Processed transactions in PeopleSoft.

Tushaus Computer Services

Wauwatosa, WI

April 2007 – April 2009

A regional provider of project management, strategic staffing, data center services, managed IT services and on-demand support.

Human Resources Generalist (Department eliminated)

Performed all functions of human resources to support managers, employees and business needs across 4 locations.

Provided guidance and counsel to managers on employee relations, performance, policy/legal compliance, and other human resource issues.

Managed the administration of all company benefits including medical, dental, disability, life, flexible spending, and 401(k). Facilitated plan enrollments/changes, COBRA administration, and assisted employees with benefit questions and/or problems. Worked closely with insurance broker and plan vendors prior to each policy renewal period to explore options and secure optimal and competitive benefit plans for the lowest cost.

Established company’s first compensation structure for all positions based on job analysis, market comparisons, and internal equity.

Developed and implemented centralized recruiting process to promote efficiency of the hiring process. Performed full-cycle recruiting (i.e. writing/posting ads, screening resumes, interviewing candidates, negotiating salaries/rates, etc.) to select and hire both exempt and non-exempt level employees. Administered all new hire paperwork and setup, and conducted new hire orientations.

Processed bi-monthly payroll (ADP) and completed related financial reports. Managed all personnel transactions, and maintained employee files and HRIS.


Brookfield, WI

March 2005 – November 2006

A leading provider of technical writing and courseware development.

Human Resources Manager (Department eliminated after HR was outsourced to a PEO)

Managed all human resource functions for multi-state offices and staff augmentation engagements. As a member of management team, participated in strategic planning and execution of business and human resource objectives.

Wrote employee handbook from scratch and worked with management to establish company policies and procedures. Updated and modified policies as company grew to ensure compliance with employment laws in new states.

Managed all human resource transition tasks during acquisition of 3 companies; responsible for onboarding newly acquired employees to payroll and benefit plans, cancelling old payroll and benefit contracts, and orienting new employees to company policies, procedures and culture.

Managed all recruiting and hiring functions for professional level employees, negotiated salaries/rates, and administered new hire paperwork and setup.

Managed administration of all company benefits including medical, dental, disability, life, flexible spending, COBRA and 401(k). Worked closely with insurance brokers and plan vendors prior to each policy renewal period in an effort to control rising costs. Implemented company’s first flexible spending plan.

Advised management in development and implementation of corrective action plans and provided training and guidance for employee performance appraisals.

Created and delivered trainings and presentations (in-person and via web conferencing) to employees covering topics such as benefits, new hire orientation, and policy changes.

Processed bi-weekly payroll, tracked paid time off, and maintained employee files.

Organized and planned company functions and special events (i.e. holiday parties, quarterly lunch meetings, sales conferences, etc.) for all office locations.

Milwaukee Chaplet, Inc.

New Berlin, WI

January 2004 – March 2005

Manufacturer and industrial supplier and distributor to the foundry industry.

HR/Executive Assistant

Drafted new employee handbook to replace outdated version, and re-vamped employee performance appraisal to assess current performance objectives.

Developed procedural manuals and trained staff in functional areas such as inside sales, purchasing, inventory control, and bookkeeping.

Served as liaison between outside sales personnel and management; responsible for verifying their expenses and calculating their commissions for payroll.

Purchased all raw materials, safety supplies, and shipping materials used in manufacturing facility. Took initiative to research vendors of unique type of steel and found supplier with half the lead time and a significantly lower price.

Responsible for company payables and receivables.


Master of Business Administration

Carroll University

Waukesha, WI

June 2016

Bachelor of Business Administration

Double major in Marketing and Human Resource Management

University of Wisconsin-Whitewater

Whitewater, WI

December 2003


SHRM – Certified Professional (SHRM-CP)

Society for Human Resource Management

July 2015 - Present

Change Management


May 2013

Professional in Human Resources (PHR)

HR Certification Institute

June 2010 - Present


Available upon request.

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