Cecilia Holmes

832-***-****

***** ********** ***** #****

acybuw@r.postjobfree.com

Houston, TX 77043

SUMMARY: Experienced professional with business analysis, project management, and SharePoint skills that balance project work, team support and ad-hoc responsibilities in a timely and professional manner.

STRENGTHS: Assessing corporate needs to ensure quality implementations and organizational successes through application of excellent verbal, interpersonal, and analytic skills; utilizing technical tools like SharePoint to provide successful business analysis and project management for various sizes of multi-cultural organizations.

EXPERIENCE:

5/2013 – 12/2013

Baker Hughes Incorporated

Houston, Texas

Global Engineering Systems Data Analyst

- Worked with international developers on SharePoint enhancements, site appearance, and approval workflows.

- Diagnosed impediments to workflow issues, e.g.; misprocessed documentation, halts in hierarchical workflow chains, SharePoint issues.

- Performed intricate Excel processes to produce monthly Metrics and weekly Dashboards.

- Developed new SharePoint user and new SharePoint procedure documentation.

- Onboarded new on/off-shore contractors, including creating their profile in the local and corporate systems; working with correct departments to fulfill requests for badge, phone, laptop, and cubicle.

- Acted as end user of SAP; researching issues for multi-national companies; unpaid invoices, coding invoices and balancing accounts.

12/2012 – 2/2013

Chevron Corporation

Houston, Texas

IT Project Manager

- Facilitated implementation phase of a three year long project using Chevron Corporation Project Management Methodology – Chevron Project Development and Execution Process (CPDEP).

- Led a multi-national team of vendors, developers, business analysts and others through project milestones.

- Developed workflow diagrams for technical design.

- Helped draft processes for operationalizing project once turned over to the internal customer (evergreen process).

05/2011-11/2012

CDM Resource Management, LLC

Houston, Texas

IT Business Analyst/Project Manager

-Considered an application expert on OASIS Sales Management System; performed business analysis and project management for system as well as daily troubleshooting.

-Managed QA testing for releases for Sales Management system.

-Brought new company (Zephyr Gas Services) onto OASIS Sales platform. Involved design stage into testing through post-implementation and lessons learned.

-Designed and implemented SharePoint solutions using workflows, site/content management and forms

-Performed daily production support including responding to inquiries personally as well as assigning tickets to available developers as their workloads allowed.

06/2010 – 03/2011

Continental Airlines

Houston, Texas

Enterprise Infrastructure Project Manager

- Conducted rapid rollout of nine servers in airports around the world to form test, QA and production environments while following accelerated process guidelines in one month, to create an FAA/merger required financial reporting system.

- Submitted detailed project scope, technical requirements, hardware needs, estimated hours and fiscal breakdown plans for approval.

- Gathered internal and external business requirements to create application support documents, requiring an understanding of technical schematics in order to interpret for a larger, non-technical audience.

03/2009 – 06/2010

Continental Airlines

Houston, Texas

Enterprise Business Analyst

- Built a SharePoint inventory verification system that inventoried over 2500 pieces of physical infrastructure equipment with error levels less than 0.2%.

- Created and implemented asset management process to track assets and send weekly reporting to HP for PC, server, and network assets.

- Leveraged SharePoint to document current inventory workflow and quarterly inventory tracking processes.

- Led SharePoint initiatives including migration of departmental SharePoint Site to new URL portal and integration of SharePoint with Access for reporting.

- Utilized SharePoint to for document maintenance and version control.

03/2002-9/2006

Fifth Third Bank

Cincinnati, Ohio

Retail Applications Business Analyst

- Used various technologies including XML and IBM MQ Series to implement process automation initiatives totaling over $12.2 million in five years.

- Implemented an automated file exchange between Fifth Third and various financial service providers using IBM MQ Series, successfully eliminating 173,000 faxes annually.

- Automated distribution of approximately 250,000 bankcard adverse action letters eliminating a manual process.

- Converted six acquired banks onto the Fifth Third Bank ACAPS Loan Origination System.

01/2000-03/2002

Fifth Third Bank

Cincinnati, Ohio

Education Specialist

- Provided standard system training of over 260 sessions for existing employees from all levels.

- Created and published computer based training for those unable to attend onsite training sessions.

- Assumed on-site conversion and post-conversion support for newly acquired banks.

Education:

12/98

Bachelor’s Degree – English; Creative Writing

Grade Point Average - 3.63/4.00

Cum Laude, Miami University of Ohio

Dean's list nine consecutive semesters

Skills & Miscellaneous:

Worked at Berlitz Languages, Inc. (6/08-02/09) teaching English as a Second Language.

MS Outlook, SharePoint, Visio, Word, Excel, PowerPoint, Project, ACAPS (loan origination system), Strata (auto-decision software used in lending), Maintenance Connection, OASIS Sales, SAP (End User)

Gap in work due to move to Puerto Rico for spouse’s relocation.

Certifications:

Project Management Professional (PMP®) Certified, July 2011

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