Customer Service Health Information
Resume:
Shanndolyn Turner
Alexandria, La. 71301
***********@*****.***
OBJECTIVE
To obtain a position with your company, where my knowledge and experience will contribute to advocating excellent customer service.
QUALIFICATIONS
●Reliable and responsible
●Excellent speaking skills
●Provide excellent customer service
●HIPAA compliance
●Proficient in MS Word, Excel
●Great time management skills
●Great problem solving skills
●Excellent patient-relation skills
PROFESSIONAL EXPERIENCE
Westaff
File Clerk/Switchboard Receptionist ~ Oct 2016-Present
I keep all documents in the file room organized. I date stamp incoming mail and sort through it to make sure it is given to the proper person. I get outgoing mail together to be sent through USPS or FedEx. I answer incoming calls by greeting the caller in a professional manner. I transfer calls to the proper person and take messages when necessary. I use the PBX or two-way radio for paging when necessary.
Bath & Body Works
Cashier/Replenisher ~ Oct 2016-Jan 2017(Seasonal Employment)
I was responsible for assisting customers with purchases. I had to ring up merchandise properly and bag/gift wrap properly. I had to set up display tables to advertise for big sales. I had to restock shelves with merchandise from the stock room. I had to demo new products to every customer while on the sales floor.
Sutherland Global Services/Veterans Choice Program, Alexandria, LA
Consultant~ January 2016~Sept 2016
I handle inbound phone calls from veterans, providers, VA and other customers. Processes healthcare authorizations received from the VA or directly from the veteran. Ensures accurate data entry and completion of authorization data in the TriWest medical management system, documenting all contact interactions in the CRM application. Works in a detailed, fast-paced and repetitive production environment. Interacts with customers in a professional, formal manner where the focus is on completing the task pleasantly and with high quality and accuracy.
Protects the privacy of health information of patients when using or disclosing Protected Health Information (PHI).
Omega Diagnostics, Alexandria, LA
Phlebotomist ~ March 2009-January 2016
I serviced patients by identifying the best method for retrieving specimens; preparing specimens for laboratory testing; performing screening procedures. I verified test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel. Obtained blood specimens by performing venipunctures and finger sticks. Maintained specimen integrity by using aseptic technique, following department procedures; observing isolation procedures. Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time. Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed. Maintained safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
EDUCATION
Peabody Magnet High School – General Studies - Graduated May 1998
Blue Cliff College – Health Information Management – Currently Enrolled – May 2017
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