Customer Service High School
Resume:
CYNTHIA L CORDER
**** ******** *****, *******, **, 53719
*************@*****.***
Seeking a Customer Relationship Specialist Position : As a first point of contact I will
utilize my excellent oral communication, active listening skills, and social perceptiveness to
ensure that the customer’s needs are being met in a courteous, effective, and efficient
manner, while exceeding their expectations to increase customer loyalty and bring new
business through referrals.
o Maintained an Average 91.63% Adherence Rate out of an 8 hour day: When working in
the call centers at Home Security of America (HSA), Logisticare, and at UW Hospitals
and Clinics was on the phone 91.63 % of an 8 hour day.
o Handled an average of 90 to 95 calls per day at Logisticare.
o Ability to multi-task and work effectively and efficiently: Monitored patient wait time, used
EPIC System and performed general office support including filing, copying, faxing, and
created letters using MS Word when I worked at UW Hospital and Clinics.
EMPLOYMENT HISTORY
Remedy Intelligent Staffing – Madison, WI 08/2012 to Present
Provide temporary clerical/customer service/call center help as needed to various
company/client’s of Remedy Staffing.
o Home Security of America (HSA) 03/11/2013 to 0711/2013
Remedy LTE-Call Center Customer Service Worker
Answered direct calls in a call center, entered data into a VIRTUS data-based system,
also performed other clerical duties as assigned.
o Logisticare – Madison, WI 09/13/2012 – 11/16/2012
Remedy LTE-Call Center Customer Service Worker
Answering inbound customer calls to answer questions and arrange/schedule medically
related transportation and entered the appropriate and required information into a data
base.
UW Hospital & Clinics – Madison, WI 04/1995 to 05/2011
Program Assistant 2: Answered multi-phone lines and directed calls to appropriate
departments. Assisted with patient inquires, scheduled appointments according to
physicians and patients availability using the EPIC data-based computer system.
EDUCATION
Harper High School – Chicago Illinois
General Studies Diploma
o Computer Training: Epic System – VIRTUS - RouteMatch Software
o Microsoft Suite: Word – Excel – Power Point
o Customer Service Training Modules
o HIPPA Training
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