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Customer Service High School

Madison, Wisconsin, United States
January 17, 2017

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**** ******** *****, *******, **, 53719


Seeking a Customer Relationship Specialist Position : As a first point of contact I will

utilize my excellent oral communication, active listening skills, and social perceptiveness to

ensure that the customer’s needs are being met in a courteous, effective, and efficient

manner, while exceeding their expectations to increase customer loyalty and bring new

business through referrals.

o Maintained an Average 91.63% Adherence Rate out of an 8 hour day: When working in

the call centers at Home Security of America (HSA), Logisticare, and at UW Hospitals

and Clinics was on the phone 91.63 % of an 8 hour day.

o Handled an average of 90 to 95 calls per day at Logisticare.

o Ability to multi-task and work effectively and efficiently: Monitored patient wait time, used

EPIC System and performed general office support including filing, copying, faxing, and

created letters using MS Word when I worked at UW Hospital and Clinics.


Remedy Intelligent Staffing – Madison, WI 08/2012 to Present

Provide temporary clerical/customer service/call center help as needed to various

company/client’s of Remedy Staffing.

o Home Security of America (HSA) 03/11/2013 to 0711/2013

Remedy LTE-Call Center Customer Service Worker

Answered direct calls in a call center, entered data into a VIRTUS data-based system,

also performed other clerical duties as assigned.

o Logisticare – Madison, WI 09/13/2012 – 11/16/2012

Remedy LTE-Call Center Customer Service Worker

Answering inbound customer calls to answer questions and arrange/schedule medically

related transportation and entered the appropriate and required information into a data


UW Hospital & Clinics – Madison, WI 04/1995 to 05/2011

Program Assistant 2: Answered multi-phone lines and directed calls to appropriate

departments. Assisted with patient inquires, scheduled appointments according to

physicians and patients availability using the EPIC data-based computer system.


Harper High School – Chicago Illinois

General Studies Diploma

o Computer Training: Epic System – VIRTUS - RouteMatch Software

o Microsoft Suite: Word – Excel – Power Point

o Customer Service Training Modules

o HIPPA Training

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