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Manager Service

Jersey City, New Jersey, United States
January 17, 2017

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** ****** ** *** *** Victor Sdrougias 201-***-****

Hackensack, NJ 07601

Results driven, customer-centered manager with 10+ years of experience in store management and supervisory positions. Verifiable talent for maintaining profitable retail operations with success in capitalizing on growth opportunities, implementing promotions/marketing strategies, and upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving employee buy-in on organizational goals. Respected, trusted manager who upholds highest ethical standards. Core skill area include:

- Customer Management - Inventory Control/Shrinkage - Specialty Retail Operations

- Staff Training & Mentoring - Organizational Accountability - Strong Communication Skills

Professional Experience

Chef Central – Paramus, NJ

Sales Associate (2014-Present)

Created customer loyalty by establishing and maintaining personal relationships with clientele.

In charge of ensuring and maintaining accurate monthly inventory records.

Expert in keeping the storage area clean and organized.

Demonstrated proficiency and in-depth technical knowledge of all products offered.

Recognized for ability to consistently achieve and exceed established sales objectives and quotas.

Reviewed incoming items and coded them as per company's standards.

Lowes Home Improvement – Rutherford, NJ

Department Manager (2007-2014-Present)

Successfully increase department sales by 20% from 2007 to 2008.

Delegated work to associates.

Hired, trained and supervised new employees.

Created customer loyalty, establishing personal relationships with customers by providing superior customer service.

Achieved financial objectives by preparing an annual budget; scheduling expenditures, analyzing variances; and initiating corrective actions.

Ability to operate forklift and life heavy items.

Maintained professional and technical knowledge by attending monthly educational workshops, reviewing professional publications, and establishing personal networks.

Central Business Solutions – New York, NY

Field Service Technician (2005-2007)

Maintained and repaired copiers, faxes, and HP printers in my designated area.

Serviced Sharp copiers and fax machines.

Maintained a service log and car stock and ordering of parts.

Bert-Hollis Business Machines – New York, NY

Field Service Technician Manager- (1995-2005)

Assigned all service calls to the field technicians.

Responded to client calls and visited offices to conduct inspection of the copier.

Operated the machines to judge its performance standards and understand the defects.

Made sure the various options of printing colored or enlarged copies worked smoothly.

Drafted a bill for the repairs and received fees from the clients.

Checked to make sure the buttons function worked efficiently and are well connected.

Installed new copier machineries in offices and trained office staff to operate them.

Education and Skills

Lake Grove High School – Long Island, NY

Sharp Service Center – Mahwah, NJ

Canon Service Center – Jamestown, NJ

Muratec Service Center – Plano, TX

Technical aptitude: Proficient in Microsoft Word, PowerPoint, Excel

References available upon request

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