Manager Parts

Robert L Sanderson

*** ******** ****** ***********, ** 19320 610-***-**** *****************@*******.***

Objective

To find a gratifying position with an established company where my proven abilities in product support can benefit my employer and allow me to grow and accomplish.

Experience

SERVICE MANAGER

September 2015 to January 2017 Penn Jersey Machinery

Managed the operation of a large construction equipment distributor service department with on site and field repair technicians. Co-ordinated requests for customer equipment repairs, rental unit readiness and new machine preparation and delivery. Worked with manufacturers to resolve equipment problems.

PARTS MANAGER

February 2013 to September 2015 Earthborne, Inc.

Responsible for daily parts business in a multi-line truck and equipment dealership. Re-organized, sorted and catalogued a $1M parts inventory into the in-house computer system. Established pricing and operational policies to improve profitability.

SITE MANAGER

March 2010 to April 2012 Strategic Distribution, Inc.

Served as on-site Manager for all aspects of MRO replacement parts supply and repairs in support of a 24/7 food manufacturing plant. Responsible for staffing department on three shifts. Maintained inventory levels to insure optimum parts availability with minimal capital investment. Conducted cycle counts. Interacted with vendor base to improve delivery times, handle returns and resolve conflicts. Outsourced selected items to help reduce costs. Ordered and staged special orders for planned down time.

GENERAL SERVICE MANAGER

April 2008 to July 2009 Modern Equipment Sales & Rental Co.

Responsible for service department structure and performance at ten branch locations throughout PA, NJ, DE & MD. Insured consistent levels of customer equipment repair capabilities with proper staffing levels. Hired new technicians. Worked with individual branch and service managers to achieve corporate uniformity and financial goals. . Regularly reviewed and reported on work in process for timely completion and invoicing. Oversaw warranty repair work and cost recovery.

Monitored maintenance and repairs on 1700 pieces of rental equipment. Worked to maximize uptime at minimum cost through improved efficiencies. Ensured that all equipment was properly inspected according to OSHA, ANSI and manufacturers specifications.

Worked with manufacturers to provide technical training on represented products at various levels.

TERRITORY MANAGER

June 2005 to April 2008 BOMAG Americas, Kewanee, IL

As a representative of an original equipment manufacturer, I assisted various distribution companies with their retail efforts of road building and soil compaction products to end users through sales calls and machine demonstrations. Conducted sales presentations and training seminars with dealer personnel and end users. Worked with dealer management to establish sales goals and inventory levels. Provided marketing assistance for representation at local trade shows, distributor open houses and with other sponsorship & advertising opportunities.

Prepared annual sales activity forecasts to aid in factory production planning. Provided feedback to the home office with regards to market conditions & changes within assigned coverage area. Worked with the engineering department to request machine updates & revisions in keeping with market demands.

OPERATIONS MANAGER

Jan 2001 to June 2005 Marini America, Inc., Downingtown, PA

Responsible for all administrative functions of business operation including A/R, A/P and payroll. Implemented systems start up and processes from computer hardware and software selection to personnel hiring. Developed and implemented policy and procedures for distribution network and end user transactions. Designed and wrote all forms for use in sales, service and parts areas of business. Designed advertisements for trade periodicals. Prepared monthly income statements, sales & inventory reports.

Responsible for coordinating new machine purchase, pre-delivery preparation, transportation scheduling and customer personnel training. Provide feedback to engineering department for product upgrades or modifications. Administer warranty program.

Responsible for all aspects of parts department including sourcing, purchasing, pricing, warehousing and shipping & receiving. Adjust stocking levels to meet changing demand.

General Parts Manager

Strongco, Inc Lionville, PA

Parts Manager, Service Manager

Road Machinery, Inc Lionville, PA

Education

Pennsylvania State University, Lima, PA

Aug 1973 – Jan 1975

Chichester High School, Boothwyn, PA

1969-1973 High school diploma

Interests

Golf, woodworking

References

References are available on request.

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