Shamika Hicks

Customer Contact Representative II - Suntrust Mortgage

North Chesterfield, VA 23236

acybsv@r.postjobfree.com - 804-***-****

To obtain a position in a detail oriented company that seeks an ambitions and career conscious person, where acquired skills and education will be utilized towards growth and advancement Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

B & c forward staff - January 2016 to March 2016

Took inbound calls from members in reference to 1095b tax form. Assist with cancelation reasons.

Assist with timeframe of coverage information.

Customer Service Rep

Anthem - June 2014 to June 2015

Assost woth inbound calls from providers with questions and concerns regarding processing of a claim. Assist providers with a full and compltete breakdown of how members bebefits will process towards a claim. Took escalated calls from provoders as a team lead to come up with rsolutions to any ongoing issues left unresolved

Submitted research requestsvtovhave issues resolved. Customer Contact Representative II

Suntrust Mortgage - July 2008 to May 2013

Assist customers by providing fast and accurate information regarding to mortgage accounts. First contact representative customer gets to direct to appropriate departments. Assist clients by fixing any and all errors on mortgage accounts at a satisfying time frame. Assited other departments such as refinance determining rates for customers. Also developed some sales, and inputing credit disputes for customers Service desk Supervisor

- October 2007 to July 2008

Assisited customers with returns and exchanges

Provided quick and accurate service in giving cutomers proper and excellent service and correct change and service.

Assisted and controlled front of store in making sure everything running smoothly in store Handled cash daily in making everything sure cash drawr always stayed accurate Cook

McDonald's Incorporated Cashier - April 2007 to July 2007 Analyzed Customers Situations. § Ran front line and drive thru cash registers.§ Provided quick and accurate service in preparing food and customer service.§ Exceeded daily goals and goal on a team basis. Fraud Associate

Capital One - February 2006 to March 2007

Informed customers of changes or holds placed on their credit cards

• Assisted customers with questions and any changes needed to be made to their accounts

• Assisted customers using the skills learned a steady pace but always making sure customer satisfied Restocking supplies on shelves.

Cashier

Wal-mart - September 2005 to February 2006

Assisted customers by answering questions and directing to proper departments

• Provided fast service in scanning items and handling cash

• Stocked items properly in correct department

EDUCATION

Diploma in Business Management Coursework

Lloyd C. Bird High School

1999 to 2004

ADDITIONAL INFORMATION

Self-starter, Dependable and team oriented. Applies criticism effectively. Executes great leadership and exhibits a strong desire to learn and apply new skills as well as concepts. Determines accurate problem solving skills while analyzing data. Coordinate excellent oral and communication skills. Skills

40-45 WPM. Proficient with Microsoft Word, Power Point, Outlook. Entry-Level Data Skills. Demonstrates excellent team working skills. Primarily emphasizes on " Over The Top " customer service.Reference Available Upon Request.

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