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Manager Office

Kerrville, Texas, 78028, United States
January 17, 2017

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PO Box ******

Kerrville, TX *****



Successful Director of Clinical Operations and Medical Office Manager with over 15 years of experience managing and leading high-volume medical practices. Collaborated with physicians and practice professionals to develop and implement procedures, practices, and processes resulting in increased efficiency, profitability, and quality of patient care. Adept at selecting, training, and developing new employees. Skilled in the development and implementation of billing process and insurance relations and reimbursement. PROFESSIONAL EXPERIENCE

PETERSON MEDICAL ASSOCIATES, Kerrville, TX Jan 2016 - Current Business Office Manager

Directly manage 10 business office employees and have oversight of 15 clinical employees in an OB/GYN clinic with 6 providers as well as an Internal Medicine/Family Practice group of 9 providers.

• Hire, train, develop and coach employees to provide superior patient care and physician satisfaction. Address all employee issues, administer discipline/counseling and performance reviews.

• Work closely with the billing department in submitting reports monthly to the financial department.

• Actively manage collection of all outstanding balances from patients to increase revenue stream to front office.

THE EAR INSTITUTE OF TEXAS, San Antonio, TX Nov. 2013 – Dec 2015 Medical Office Manager

Managed 30 employees in a busy medical office specializing in medical and surgical treatment of ear, hearing, balance and allergies.

• Identified and corrected operational inefficiencies throughout the organization.

• Developed and implemented processes in the financial and bookkeeping departments, reducing risk and liability, while increasing profit.

• Conceived and augmented a scheduling system that decreased patient wait time by 20 percent.

• Hired, trained and coached employees in addition to various HR functions. THE BROWN HAND CENTER, San Antonio, TX Sept. 2011 – Oct 2013 Director of Clinical Operations

Director for 8 clinics and manager over clinical operations of three additional locations (San Antonio, Dallas, Las Vegas) at a high-volume specialty surgical practice with EMR.

• Redesigned the surgical assistant protocol resulting in increased efficiency and profitability.

• Facilitated effective and timely communication of all inter-departmental principals to maximize patient care and satisfaction.

• Hired, trained and managed employees to become an effective team.

• Ensured periodic reports were submitted timely and accurately. Kathy Bishop, Page 2

SAN ANTONIO ENDOVASCULAR & HEART INSTITUTE, San Antonio, TX Dec 2009 – Aug 2011 Medical Office Manager

Managed busy cardiology practice with a staff of 12 employees. Worked in collaboration with the Intergy program.

• Responsible for patient billing and filing of insurance claim staff, front office staff.

• Managed the ancillary staff including: Nuclear Techs, Ultrasound techs, and RNs.

• Hired, trained, evaluated, and coached office staff to perform at peak levels.

• Administered various programs resulting in increased revenue stream to front office. NORTH CENTRAL CARDIAC CATH LAB, San Antonio, TX Jan 2008 – Dec 2009 Business Office Manager

Managed business office of 5 employees for new cardiology facility.

• Opened new office in 2008, set up billing, collections and verification departments.

• Hired, trained and evaluated all employees

• Prepared all monthly reports.

CONSULTANTS IN PAIN MEDICINE, San Antonio, TX Sept 2007 – Jan 2008 Administrative Manager

Administrative Manager for 7 doctors in Pain Management. Managed 16 employees in the Administration/ Billing department

• Managed 7 clinical teams with a team leader assigned to each doctor.

• Managed insurance collectors, patient account collections and medical records department.

• Made daily deposits and balanced all month end reports with bank.

• Evaluated all employee performances.

MARK W. GREENE, M.D., San Antonio, TX Jun 2002 – Jul 2007 Medical Office Manager

Managed busy Plastic Surgeons practice with a staff of 5 employees. Worked with Medisoft and Mentor Solutions program. Met monthly and yearly goals.

• Patient billing and filing of Insurance claims; Accounting

• Insurance pre-certification and pre-authorization; benefits

• Surgery scheduler with patient, Anesthesia, and the Surgery Center;

• Hired, trained and evaluated all employees


Microsoft Office Suite: Word, Excel. EMR, QuickBooks.

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