Sales Management

Tolulope (Tolu) Fasina

+ * (***) ***–**** **********@*****.*** https://ca.linkedin.com/in/tolulopefasina

BUSINESS ANALYST

An experienced professional grounded in solution analysis, requirement gathering, impact analysis, technical sales experience and support for commercial team, project and stakeholders management in Information Technology/ telecoms sectors. Managed several platforms migration and system integration of application services. A self-motivated, passionate, accountable with strong commitment and analytical reasoning to get complex solution and projects done and a team player

Summary of qualifications: Experienced in product development, system integration of application and network systems, BSS/OSS, CRM, gateways cutting across Huawei, Alcatel-Lucent, Nokia and Ericsson

Customer focused with excellent organizational and communication skills and proven ability to work independently and collaboratively in a team environment.

Product development based on business requirement document from Commercial/Business team

Stakeholder management to get all required requirements, customers’ expectations and guaranteed satisfaction

Exceptional troubleshooting skills to resolve complex problem solving in partnership with relevant teams using creative approach to guarantee quality customer experience

Mentor and motivate vendors (technical and non-technical) staff to deliver on assigned tasks and influence them to achieve desired goals in a disciplined environment

Building relationships with key stakeholders within the organization and engaging customers across various functional units

Ability to multi-task and manage multiple projects concurrently

Lifecycle management of launched products

PROFESSIONAL EXPERIENCE

ETISALAT (TELECOMMUNICATIONS/IT) 2009 - 2016

BUSINESS ANALYST/PROJECT CONSULTANT VAS OPERATIONS

Provided technical expertise to sales and commercial teams to meet strategic and sales objectives

Managed deployment, implementation and acceptance testing of products in response to sales objectives and subsequent launch

Managed acceptance and platforms trials to ensure they will meet commercial and business needs

Led solution analysis, low and high level designs of products with corresponding technical documentation to cater for all the gathered requirements and business/sales requirement documents

Led requirements gathering with internal and external stakeholders in order to deploy solution to meet business needs

Continuous support of sales team to meet enterprise demand of clients

Stakeholder management with relevant teams

Provided periodic project progress and status reports to management all stakeholders

Analyse and review all network activities to ensure quality and guarantee clients expectations

Coordinated major network activities to ensure fault free operation by conducting end-to-end impact analysis of all integrated platforms during change management processes. Supervised reporting as part of established frameworks after implementation

Supervised Huawei managed service to ensure vendor staff maintain effective smooth running of operation in strict adherence to contractual service level agreement (SLA) and key performance indicator (KPI)

Provided periodic project progress and status reports to management and all stakeholders

Managed technical support and resolution of all customers’ complaints. Trained of customer care agents after product launch.

Key Contributions:

Successfully managed deployment and migration of Internet gateway (WAP/HTTP,IP), Messaging platforms to newer version with robust features needed to create different data polices to drive data growth to the tune of $18million annually

Managed successful integration of all network applications (Including CRM/BSS/OSS, to the online charging system, oracle data migration over 2 geography locations to ensure redundancy, system capacity increase from 5 million to 12 million subscribers, recharge capacity from 40 to 80 million

Developed and deployed SMS anti-spam solution by continuous improvement of vendor’s configuration to block unsolicited SMS. Received an employee award for this as the solution brings over 2million USD as revenue annually

Successfully managed deployment of Huawei unified messaging system comprising of Voicemail, Missed call notification IVR/call centre platform and its integration to Avaya

ERICSSON (Global Mobile telecommunication equipment provider) 2007 – 2009

Solution Architect/Customer Solutions for Presales and project delivery

Engaged to fill the gap of needed solution architecture, pre-sales and delivery of Ericsson products in Sub-Sahara African countries

Collaborated with key customer stakeholders to identify opportunity and proffer solution in terms of new product launches and features to meet demand. Solution architect during project management

Conducted sales workshops/presentation for customers on products features and roadmaps in order to sensitize customers Conduct requirement gathering workshops to understand the needs of customer, their existing platform and how new solution or platform will integrate with existing platforms seamlessly taking full consideration of software levels, analyse dependencies and identify impact.

Key Contributions:

Developed solution analysis and design on-time, for migration of voice traffic from core node to a larger charging control node to accommodate subscribers’ growth.

High level solution design of multimedia messaging platform upgrade and Content Delivery System(video on demand and TV channels with a new scalable, redundant platform dimensioned to cater for business opportunity increasing of 10 to 1000tps

Education

BSc, Electrical/Electronics Engineering University of Ibadan Completed

Additional Training

PMP Training 2015

Certified Business Analysis Professional (CBAP) Training 2015

PROFESSIONAL MEMBERSHIP AND TECHNICAL SKILLS

TECHNICAL SKILLS

Project management: Communication, Interpersonal, Leadership, Negotiation, Team management, Personal Organization. Business Analyst: Documentation and Specification, Facilitation and Elicitation, Problem-Solving and Critical thinking skills. UNIX, Linux, Business analysis, IP, Agile Scrum Master, TCP/IP, Security Audit

PROFESSIONAL MEMBERSHIP AND CERTIFICATION

PMI, CCNA, SMC

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