Customer Service Administrative Assistant

Diane Montemuro * Genelle Place, Jackson NJ ***** 732-***-**** - ********@*****.***

Summary

Enthusiastic and creative Sales/Marketing & Financial Leader with over 20 years of experience in the business and retail environments that encourage a positive customer experience and promote realization of sales targets and budget goals. Highly organized and efficient in fast-paced multitasking environments. Proven ability to prioritize effectively to accomplish objectives timely and resourcefully. Experienced in developing and maintaining a broad vision, cultivating relationships and effectively communicating

across the organization to build focused and productive teams.

Highlights

• High Customer Service Standard • Financial Reporting • Scheduling Proficiency

• Service Solutions Expert • Negotiation Competency • Office Management

• Disciplined & Self-Directed Nature • Streamlining Process Improvements • Administrative Responsibilities

Accomplishments

• Improved department efficiency 35% through implementation of strategic workflow/process improvements

• Proven ability to build alliances with vendors by developing a new invoicing strategy to help drive business development efficiencies

• Honored with company standard ‘Greatness Award’ for co-founding & cultivating “Creating Career Ambassadors” non-profit program

• 10+ years of volunteer work for various charitable & non-profit events in both local community and medical environments including Barnabas Health Special Events

Experience

Key Holder

October 2015 to Current

Amy’s Hallmark – Freehold, NJ

• Drive business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership

• Create and reinforce a proactive selling culture that focuses on building a confident and competent team environment

• Utilize, lead and deliver the store’s visual brand standards to present a unique product mix offering through merchandising

• Perform and supervise store opening and closing procedures and overseeing sales staff

Administrator

August 2004 to July 2015

Campbell Soup Company – Camden, NJ

• Managed departmental operations in accordance with $5M budget requirements

• Slashed invoice processing 45% by negotiating vendor payment terms and ensuring quality vendor performance

• Cultivated productive leadership by interfacing with cross-functional teams, clients and vendors to drive innovative improvements

• Oversaw all departmental events including management training, team-building and special events

Administrative Assistant

January 1999 to August 2004

Campbell Soup Company – Camden, NJ

• Coordinated and planned all departmental meetings and client visits, including room scheduling and travel

• Built relationships with third party vendors to resolve accounting and various customer service issues

• Partnered with technical vendor and cross-functional teams in the creation and implementation of new workflow invoicing process

• Maintained confidentiality, delivered daily administrative and operational functions necessary in effectively managing an office

TELESPECTRUM WORLDWIDE, INC, King of Prussia, PA

Senior Account Manager [October 1991 – December 1998]

• Succeeded in managing product categories with $42M+ in annual sales, performed market analysis, developed and recommended strategy, along with identifying and interpreting product and brand trends

• Established and maintained strong customer relationships by obtaining alignment and both developing and delivering on mutual goals

EDUCATION: Bachelor of Science • Education – Minor: Art • West Chester University • West Chester, Pennsylvania

CONTINUED EDUCATION: Entrepreneur Certification • Brookdale Community College • Lincroft, New Jersey

COMPUTER SKILLS: • Adobe Acrobat • Microsoft Office • SAP • Aprimo • Filemaker Pro • Raiser’s Edge Event Module

Contact this candidate