Judson Timothy L. Collado
Address: Jasmin St. Gregoria Heights, Brgy. San Isidro Taytay, Rizal 1920
Mobile No. : 091*-***-****
Email: acybnb@r.postjobfree.com
Personal Particulars
Age: 38 years Date of Birth: 25 Oct 1978
Gender: Male Marital Status: Married
Highest Education
Level: Bachelor's/College Degree (2002) Field of Study: Computer Science/Information Technology
Major: Computer Study Institute / University: AMA Computer University
Second Highest Education
Level: Vocational Diploma (1997) Field of Study: Computer Science/Technical Major: Computer Technician Institute / University: AMA Computer Learning Center
CAREER OBJECTIVES:
To have a position that suites my skills, knowledge, and abilities that will enhance my career for future growth.
To enhance and develop leadership towards co-workers for the growth of the company.
I am a dedicated person who wants to use my skills and education to help my co-workers to achieve using both tradition and modern approaches.
Seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
EMPLOYMENT HISTORY
Jul 2015 – Aug 2016 (Recent)
Provisioning Officer Level 2http://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=edit&type=we&index=0&we=6577274327http://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=delete&type=we&we=657-***-**** Acquire Asia Pacific (Phils.) Inc. / Industry: Call Center - BPO / IT-Enabled Services / Specialization IT/Computer - Network/System/Database Admin
Position Level: Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 23,000
Activation of DSL, phone services, voice mail, speed dial, call waiting, call transfer, call diverts, etc.
Correcting error messages conflicting activation of an internet and phone services.
Handles all parts of the provisioning process in order to maintain services and activation rate.
Possesses a “We Fix It” way of thinking.
Works with Team Leaders to understand the importance of the role of provisioning in the Customer Experience.
Ensure a positive “customer experience” by attending to all requests in a timely manner.
Identifies key trends and common issues that the business may face.
Reports urgent concerns to proper authority but not limited to own dependent to own department.
Performs other tasks assigned by superior/client from time to time.
REASON FOR LEAVING: Moved to a further location.
Oct 2014 – April 2015
Level 2 Tech Support Datacom South East Asia / Industry: Call Center – BPO / IT-Enabled Services
Specialization IT/Computer - Network/System/Database Admin
Position Level: Supervisor / 5 Years & Up Experienced Employee
RESPONSIBILITIES:
ISP & VOIP Tech Support
oLodging a Nuisance calls
oLodging faults and creating trouble for onsite technician visit.
oChecking Log In details
oLand line order
oRework Feedback
oDouble checking Level 1 TSSR trouble shooting steps done.
REASON FOR LEAVING: Bought by a different company.
Mar 2011 - Oct 2014
Distribution Coordinatorhttp://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=edit&type=we&index=2&we=386-***-**** Marigold Manufacturing Corp / Industry: Sales & Marketing / Production (Mama Sita’s Mixes and Sauces)
Position Level: 1-4 Years Experienced Employee
RESPONSIBILITIES:
Coordinating Distributors Manpower – handling Distributors, Channel Manager, Agents, Coordinators, and Merchandisers.
Generating Weekly Sales Report, Monthly Sales Report and Yearly Sales to Trade Report and Availability of Stocks in GMA Area. (Naga to Ilocos)
Analyzing reports for better opportunity to improve sale; How to attack the weak points of our competitors thru the generated report.
Resolving Issues in each outlets concern; Display issue, Availability of Stocks, Price issue, etc.
Preventing Out of Stocks in the market for our consumers convenience.
Monitors products in every outlets.
Conducts Training and Orientation for Agents, Coordinator, Warehouse Personnel and Merchandisers for better selling opportunity.
REASON FOR LEAVING: Bought by an international company.
Apr 2009 - Feb 2011
Consultant (Database Support Organization)http://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=edit&type=we&index=3&we=312-***-**** Teleperformance Industry: Call Center – BPO / IT-Enabled Services
Specialization: IT/Computer - Network/System/Database Admin
Position Level: Supervisor / 5 Years & Up Experienced Employee
Account Name: Bigpond / Telstra
RESPONSIBILITIES:
Consultant - Helping Customers who have problems on their DSL/Wireless internet connection.
DSO - provides support to the Operations (Agents/Supervisor), navigating the database, taking escalation calls and answering Inquiries of the Agents and Supervisors about DSL/Wireless connection.
REASON FOR LEAVING: Health
Mar 2004 - Feb 2009
Subject Matter Expert / TSR 2 http://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=edit&type=we&index=4&we=1920282767Sitel Philippines Industry: Call Center – BPO / IT-Enabled Services / Customer Service Role Customer Service - General
Position Level: Assistant Manager
Account Name: Dell Computers (Hardware & Software) & Virgin Mobile Australia
RESPONSIBILITIES:
Work closely with the operational and tele-services teams, utilize relationships to ensure that customers satisfaction are met.
Engage, equip, and lead all inquiries with appropriate training, tools, and strategy development for better services.
EXPERIENCES GAINED:
Experience in selling intangible/conceptual products/services/ software in Customer Service field.
Experience in customer service skilled in use of internet, software applications including PowerPoint, Word.
Excellent oral and written communication skills and knowledge of network services information technology.
REASON FOR LEAVING: Account closed.
Nov 2002 - Nov 2004
Technical Supporthttp://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=edit&type=we&index=5&we=192******* Service Zone / Client Logic Industry: Call Center - BPO/ IT-Enabled Services
Specialization: IT/Computer – Hardware Role Technical Support
Position Level: 1-4 Years Experienced Employee
Account Name: Dell Computers (Hardware & Software) Client: Dell International Computers
Duration: Dec 2002 to Sept 2003 Role: Level 2 Agent for Software, Hardware, and Printer Support Team size: 15-20 Persons Software and Platform: Windows NT, Visual Fox Pro Application Level 2 Technical Support for Dell Computers and Printer (Hardware and Software Issues)
Supports the customer in fixing/troubleshooting software and hardware-related issues
Approves and decides if the part of the computer needs to be replaced.
Provides help to Level 1 technicians for advanced troubleshooting and handle escalated concerns.
REASON FOR LEAVING: Account closed and moved to a different location.
Level 2 Representative (Verifier of Sale)http://myjobstreet.jobstreet.com.ph/resume/edit-work-experience.php?x=c7iso49regfqlht6nkfu590uj0&action=edit&type=we&index=6&we=192******* Contact World Industry Call Center / IT-Enabled Services
Position Level: 1-4 Years Experienced Employee
Account Name: MAVCOM, Epixtar
RESPONSIBILITIES:
Provide direct marketing and sales support to field/distribution sales organization.
Manage, help generate and qualify as well as process sales leads.
Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions.
Generate new business through inbound calls and follow up on incoming sales leads.
EXPERIENCES GAINED:
Telemarketing sales experience in health care and software fields.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of Internet and Electronic Commerce industries.
REASON FOR LEAVING: Account closed.
References:
Name: Alether Borromeo
Telephone No. : 091*-***-***
Position: Manager
Company: Lamoiyan
Relationship: Family Friend
Name: Gen. Thelma Borromeo
Telephone No. : 01- 632- 660-0084
Position: General (1 Star)
Company: Armed Forces of the Philippines
Relationship: Family Friend and Mentor
Name: Atty Peter Castillo
Telephone No. : 092*-*******
Position: Company Attorney
Relationship: Family Friend