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Customer Service, technical support, basic network connection, Interne

January 17, 2017

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Judson Timothy L. Collado

Address: Jasmin St. Gregoria Heights, Brgy. San Isidro Taytay, Rizal 1920

Mobile No. : 091*-***-****


Personal Particulars

Age: 38 years Date of Birth: 25 Oct 1978

Gender: Male Marital Status: Married

Highest Education

Level: Bachelor's/College Degree (2002) Field of Study: Computer Science/Information Technology

Major: Computer Study Institute / University: AMA Computer University

Second Highest Education

Level: Vocational Diploma (1997) Field of Study: Computer Science/Technical Major: Computer Technician Institute / University: AMA Computer Learning Center


To have a position that suites my skills, knowledge, and abilities that will enhance my career for future growth.

To enhance and develop leadership towards co-workers for the growth of the company.

I am a dedicated person who wants to use my skills and education to help my co-workers to achieve using both tradition and modern approaches.

Seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.


Jul 2015 – Aug 2016 (Recent)

Provisioning Officer Level 2***-**** Acquire Asia Pacific (Phils.) Inc. / Industry: Call Center - BPO / IT-Enabled Services / Specialization IT/Computer - Network/System/Database Admin

Position Level: Supervisor / 5 Years & Up Experienced Employee

Monthly Salary PHP 23,000

Activation of DSL, phone services, voice mail, speed dial, call waiting, call transfer, call diverts, etc.

Correcting error messages conflicting activation of an internet and phone services.

Handles all parts of the provisioning process in order to maintain services and activation rate.

Possesses a “We Fix It” way of thinking.

Works with Team Leaders to understand the importance of the role of provisioning in the Customer Experience.

Ensure a positive “customer experience” by attending to all requests in a timely manner.

Identifies key trends and common issues that the business may face.

Reports urgent concerns to proper authority but not limited to own dependent to own department.

Performs other tasks assigned by superior/client from time to time.

REASON FOR LEAVING: Moved to a further location.

Oct 2014 – April 2015

Level 2 Tech Support Datacom South East Asia / Industry: Call Center – BPO / IT-Enabled Services

Specialization IT/Computer - Network/System/Database Admin

Position Level: Supervisor / 5 Years & Up Experienced Employee


ISP & VOIP Tech Support

oLodging a Nuisance calls

oLodging faults and creating trouble for onsite technician visit.

oChecking Log In details

oLand line order

oRework Feedback

oDouble checking Level 1 TSSR trouble shooting steps done.

REASON FOR LEAVING: Bought by a different company.

Mar 2011 - Oct 2014

Distribution Coordinator***-**** Marigold Manufacturing Corp / Industry: Sales & Marketing / Production (Mama Sita’s Mixes and Sauces)

Position Level: 1-4 Years Experienced Employee


Coordinating Distributors Manpower – handling Distributors, Channel Manager, Agents, Coordinators, and Merchandisers.

Generating Weekly Sales Report, Monthly Sales Report and Yearly Sales to Trade Report and Availability of Stocks in GMA Area. (Naga to Ilocos)

Analyzing reports for better opportunity to improve sale; How to attack the weak points of our competitors thru the generated report.

Resolving Issues in each outlets concern; Display issue, Availability of Stocks, Price issue, etc.

Preventing Out of Stocks in the market for our consumers convenience.

Monitors products in every outlets.

Conducts Training and Orientation for Agents, Coordinator, Warehouse Personnel and Merchandisers for better selling opportunity.

REASON FOR LEAVING: Bought by an international company.

Apr 2009 - Feb 2011

Consultant (Database Support Organization)***-**** Teleperformance Industry: Call Center – BPO / IT-Enabled Services

Specialization: IT/Computer - Network/System/Database Admin

Position Level: Supervisor / 5 Years & Up Experienced Employee

Account Name: Bigpond / Telstra


Consultant - Helping Customers who have problems on their DSL/Wireless internet connection.

DSO - provides support to the Operations (Agents/Supervisor), navigating the database, taking escalation calls and answering Inquiries of the Agents and Supervisors about DSL/Wireless connection.


Mar 2004 - Feb 2009

Subject Matter Expert / TSR 2 Philippines Industry: Call Center – BPO / IT-Enabled Services / Customer Service Role Customer Service - General

Position Level: Assistant Manager

Account Name: Dell Computers (Hardware & Software) & Virgin Mobile Australia


Work closely with the operational and tele-services teams, utilize relationships to ensure that customers satisfaction are met.

Engage, equip, and lead all inquiries with appropriate training, tools, and strategy development for better services.


Experience in selling intangible/conceptual products/services/ software in Customer Service field.

Experience in customer service skilled in use of internet, software applications including PowerPoint, Word.

Excellent oral and written communication skills and knowledge of network services information technology.

REASON FOR LEAVING: Account closed.

Nov 2002 - Nov 2004

Technical Support******* Service Zone / Client Logic Industry: Call Center - BPO/ IT-Enabled Services

Specialization: IT/Computer – Hardware Role Technical Support

Position Level: 1-4 Years Experienced Employee

Account Name: Dell Computers (Hardware & Software) Client: Dell International Computers

Duration: Dec 2002 to Sept 2003 Role: Level 2 Agent for Software, Hardware, and Printer Support Team size: 15-20 Persons Software and Platform: Windows NT, Visual Fox Pro Application Level 2 Technical Support for Dell Computers and Printer (Hardware and Software Issues)

Supports the customer in fixing/troubleshooting software and hardware-related issues

Approves and decides if the part of the computer needs to be replaced.

Provides help to Level 1 technicians for advanced troubleshooting and handle escalated concerns.

REASON FOR LEAVING: Account closed and moved to a different location.

Level 2 Representative (Verifier of Sale)******* Contact World Industry Call Center / IT-Enabled Services

Position Level: 1-4 Years Experienced Employee

Account Name: MAVCOM, Epixtar


Provide direct marketing and sales support to field/distribution sales organization.

Manage, help generate and qualify as well as process sales leads.

Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions.

Generate new business through inbound calls and follow up on incoming sales leads.


Telemarketing sales experience in health care and software fields.

Good team player and Multitasking capabilities.

Proven initiative and ability to work with minimal supervision.

Excellent organizational and motivational skills.

Knowledge of Internet and Electronic Commerce industries.

REASON FOR LEAVING: Account closed.


Name: Alether Borromeo

Telephone No. : 091*-***-***

Position: Manager

Company: Lamoiyan

Relationship: Family Friend

Name: Gen. Thelma Borromeo

Telephone No. : 01- 632- 660-0084

Position: General (1 Star)

Company: Armed Forces of the Philippines

Relationship: Family Friend and Mentor

Name: Atty Peter Castillo

Telephone No. : 092*-*******

Position: Company Attorney

Relationship: Family Friend

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