*** ******** *****

Mansfield, Texas *****

Mia Madison, LPN 573-***-****

acybm6@r.postjobfree.com

A Licensed Practical Nurse with over 15 years of senior living experience offering professional customer service,

marketing, outreach, census building and networking experience. Strong analytical and assessment skills, excellent

nursing care standards, focus on patient care and a passion for patient advocacy that supports and exemplifies the core

values of desired of an employee. A natural leader and strategic thinker who consistently meets and exceeds the

marketing and business objectives of the community while providing support to staff, residents and their families and

enhancing excellence in person centered care.

PROFESSIONAL EXPERIENCE:

Brookdale Senior Living,

Executive Director Sept 2016- Present

Increased census from 70%-90%

Responsible for all operations, acting as contact for all staff, residents, prospects, community

organizations, government agencies and the public.

Supervise direct, and motivates community staff.

Maintains high degree of resident satisfaction and retention through consistent delivery of high

quality services. Provides leadership for staff and residents to include pro-actively solving

problems and resolving issues. Administers annual resident satisfaction survey.

Provides direct resident care as needed. Fills in at various positions as needed to cover

staffing shortages.

Executes renewal program with existing residents through a proactive program.

In conjunction with regional operations, develops annual operating and capital budgets.

Aggressively anticipates and minimizes negative budget variances and deficits. Meets and

exceeds budget occupancy goals for the property. Continually explores means of revenue

enhancement and expense reduction.

Hires, trains, disciplines and terminates employees in accordance with company policies.

Reviews hires, promotions, disciplinary actions and termination of employment of associates

ensuring consistency in the selection and retention of quality personnel.

Ensures buildings, grounds and property are up to company standards through the oversight

of preventative maintenance systems and programs, and frequent inspections that meet

company standards of excellence.

Maintains current departmental policies, procedures, and licenses in accordance with

company, Federal, State, and local requirements.

Increase knowledge and services to community to increase relationship and community

support

Fundamental Long Term Care,

Senior Business Development of Fort Worth Region-May, 2016-Sept 2016

Clinical Liaison-April, 2015- April, 2016- Mansfield/Arlington, Texas

Developed marketing outreach to increase the census of new skilled nursing and rehabilitation

building

Increased community knowledge of services offered

Clinical onsite visits and evaluation of potential residents and short term guests

Developed and increased physician relationships

Educated staff on needs of incoming residents

Interviewed and hired week day receptionist and weekend receptionist and helped develop

customer service scripts and tours

Approved Marketing collateral and assisted with branding

Community outreach on daily basis to accounts

Developed and assisted with groundwork for Senior Network

Facilitated Linked Network meetings in both territories

Created out of the box fresh ideas to territory like grab and go/lunch and learns

Demonstrated leadership with Chamber of commerce and helped develop young professional

group

Physician recruitment and retention- Initiate and assist with programs

Training and Education of Admission/Liaison Team

Develop and create tools and scripts for census development

Lutheran Senior Services at Lenoir Woods, Columbia, MO

2006 2015

Senior Living Counselor/ 2014-2015

Health Service Counselor / 2010 2014

LPN Charge Nurse / 2006 2010

Demonstrated capacity for leadership growth through career progression from an LPN Charge

Nurse (responsible for leading the neighborhood staff while providing quality care to residents)

to the Health Services Marketing Counselor and member of the Leadership team. Assistance

with day to day operations, long term strategic planning, and community-wide marketing

initiatives.

Responsible for sales related activities for skilled nursing levels of care and for the

implementation of the sales efforts outlined in the communitys marketing plan. Assists

residents to maintain an active, meaningful, and safe lifestyle.

Maintains an appropriate marketing environment by staying abreast of current hospital trends

and knowing what the competitive market.

Conducts initial assessments of incoming residents, advises nursing staff and leads

admissions team to ensure a smooth transition for each resident.

Plays a vital role in assisting with discharge planning for each resident to ensure their

continued success in their rehabilitation process.

Demonstrated success in marketing to potential residents and/or their support networks

through hospital visits, on-site tours and care planning meetings.

Develops and maintains referral relationships in the greater community with targeted outreach

Key in development of new branding initiatives for REACH at Lenoir Woods through REACH

gold standards, implementing the REACH Reunion, creation of The REACH Experience,

promotional materials and REACH marketing video.

Collaborates with community social workers, other members of the team, residents, and

families (as appropriate) for transition of care needs.

Consistently meets budget through detailed expenditure planning.

Developed and initiated a training manual for the Health Services Counselor who took the

position

Key point person when census dropped to develop a plan for outreach for campus

Memory Care Implementation and training for new employees

Jefferson City Nursing and Rehabilitation, Jefferson City, MO

April 2007 June 2007

Staffing Development Coordinator / LPN Charge Nurse

Increased staff knowledge and skills

Managed daily assignments and monthly schedule

Implemented training course for new recruits

Created staffing solutions and maintained call

South Hampton Nursing Home, Columbia, MO

June 2006 April 2007

Senior LPN Charge

Trained/Educated all new LPNs

Ensured Quality of care and continuity

Delegated tasks as necessary

Maintained staffing

Improved family involvement with care

Implement patient care for up 45 residents

Boone Hospital Center, Columbia, MO

January 2005 March 2006

PCT-CNA

Provided quality care with excellence

Followed direction under RN supervisor

Assisted with ADLs and patient care for 8 patients

Encouraged patient success in Rehab

Illinois Veterans Home, Quincy, IL

August 2001 December 2004

VNAC (CNA)

Improved quality of care

Maintained patient integrity

Provided patient care

PROFESSIONAL DEVELOPMENT (Education, Certifications and Licensure):

2016- Certified Texas Assisted Living Administrator

2013 General Education Requirements for ADN / Moberly Area Community College, Columbia,

MO

2010; Fence Certification / Missouri League of Nurses

2009; Care Plan Certification / Missouri League of Nurses

2006; Licensed Practical Nursing License (IV Therapy Certified) / Missouri Board of Nursing

2006; Graduate Practical Nursing Degree / Columbia Public School of Nursing, Columbia, MO

2006- present; CPR Certification /

1999; General Education Requirements / John Wood Community College -Quincy, Ill

1999; Certified Nurse Assistant / John Wood Community College- Quincy, Ill

PROFESSIONAL AFFILIATIONS & VOLUNTEER ACTIVITES:

Mansfield Chamber- 2015-Present

Co-Facilitator of Linked Network of Arlington/Mansfield, 2015- Present

Mansfield Senior Network 2016

Young Professionals of Mansfield, 2016

Womens Division Group of Mansfield

Rotary, 2014-2015

Columbia Senior Network, 2010 2015

Meals On Wheels, 2010-2012

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