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Technical Support Customer Service

Lawrenceville, Georgia, United States
January 17, 2017

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**** **** ***** *****,

Lawrenceville, GA 30044



To contribute my technical skills and knowledge for the benefit of an organization, that can use a resourceful, creative, & detail oriented workmanship.


Attained over 25 years experienced in commercial and residential maintenance and as a field technician. Possess the ability to follow and interpret technical drawings, instructions, diagrams, safety codes and procedures. Highly skilled in mechanical and electrical troubleshooting, repair, and maintenance of various equipment including HVAC, cooling tower, boiler, kitchen, laundry, generators, and air compressors. Other responsibilities include plumbing, painting, preventative maintenance, framing, siding, roofing, and finish carpentry.

Commercial and residential alarm system installer technician with specialized training in Radionics D8024/ 9024/ 10024 Analog Fire Alarm Control Panels, Zone Expansion, Point Validation Process, D5200 Programmer, D7212/ D7412, D9112/ D9412 Control Communicators, Remote Account Manager IV, IBM Home Director.


TNS Spectrum Wireless Solution-(Telecom)


Field Tech


Responsibilities: Installation, Commissioning, Integration, Call Testing, E911 call, and NEA Testing for LTE/ UMTS/ equipment MU/ SAU/ GPS/and 66 punch blocks, installation of fiber, power, ground wire and alarm cables and securing cable to ladder racks with lacing cord using KC stitching. Compiled cable & framework specifications based on customer telephone equipment orders, including a detailed bill of materials, work instructions, & installer notes. Prepared layout & drawings of cable rack, frame structures, lighting, grounding, and fiber protection systems to support and protect fiber optics and various cable types. Maintained work relationships with ATT Central Office Planners & Lucent installers from inception to job completion. Communicate and Interface with customer service thru electronic device and reporting updates.



I & R/DSL/IPTV Technician 2011 - 2012

Responsibilities: As Telecom Service Technician responsible for the forwarding of dial tone, Install and repair of IPTV/DTV/VOIP and ADSL2 services, from the central office through the outside plant facilities to the customer’s Demarc. Performed various CO operations also performed installation and repairs of inside wire and jacks at customer’s premise. Proficient in the installation and repair of buried underground cable. Demonstrate ability to tone and test copper pairs with a subscriber loop analyzer (JDSU 3000 and Dynatel 965), DSL testing and pole climbing. Experienced in cross connection boxes, jumper wiring, access terminals, SAC boxes, SNI, and the SLC System. Also experience in disaster recovery operations including the rehabilitation of storm damaged outside plant facilities. Familiar with Att, Qwest, Frontier, Century Link, Verizon and Windstream specifications.

GEORGIA 21ST CONSTRUCTION, Lawrenceville, Georgia 2001 - Present

Self Employed Commercial & Residential Contractor

1Manage various home improvement projects from inception to completion

2Perform home repairs, exterior, interior painting, plumbing, electrical, framing, siding, roofing, & finish carpentry.

3Perform service, repair, and maintenance on heating and air conditioning systems.

SECURITY LINK FROM AMERITECH, Norcross, Georgia 1999 - 2001

Commercial & Residential Installer

1Pre-wire and install camera, door contacts, motion sensors, heat & smoke detectors, strobe lights, pull station and sirens for fire and burglar alarm systems

2Provide technical support to customers on how to use the alarm system - IBM Home Director

ADC SOLUTION, Lawrenceville, Georgia 1998 - 1999

Cable Technician

1Installed CAT5 twisted pair cables and framework to end point for voice & data

2Used punch 66 blocks for 25 pairs twisted wire backbone

3Provided proper light guide runs and proper grounding equipment

WESTIN HOTEL, Atlanta, Georgia 1991 – 1998

Maintenance Engineer

1Performed mechanical and electrical troubleshooting, repair, & maintenance of various building equipment such as HVAC, boiler, kitchen, laundry, generator, & elevators

2Other responsibilities included, plumbing, carpentry, painting, and preventative maintenance


AutoCAD Draftsman

1Provided technical support to engineers drawing analysis

2Interpreted wiring diagrams, power, equipment, and interconnect drawings


Building Maintenance Engineer

3Performed mechanical and electrical troubleshooting, repair, & maintenance of various building equipment such as HVAC, boiler, kitchen, laundry, generator, & elevators

4Other responsibilities included, plumbing, carpentry, painting, and preventative maintenance


Diploma, Basic Electronics, PATS School of Aeronautics, 1982

Paranaque, Philippines

Diploma, Electronic Technician, International Tech Institute, 1983

Makati City, Philippines

Diploma, Computer Hardware Technology, Total Technical Institute, 1989

Dallas, Texas

Diploma, Power Plant Technology, Atlanta Technical Institute, 1998

Atlanta, Georgia


Home Networking Telecom System (alltel)


IBM Home Director


Excellent Customer Interface

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