Medical Management

REGINA CHARLOT

REGINA DAILEY (other name used)

*** **** ******

Pass Christian, Mississippi 39571

Contact: 228-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY:

Versatile professional with successful experience managing multiple, concurrent projects with strong problem solving and follow-through capabilities. Highly level skilled in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and/or organizational productivity. The ability to communicate effectively with co-workers and managed and worked collaboratively in a team environment; while managing numerous tasks and possessing good organizational skills. Thorough knowledge of modern office practices and procedures, filing systems, telephone techniques, the use of office automation equipment and office machines. Ability to analyze and correlate data, assemble and compose information for non-routine reports, inquiries, and technical correspondence. Proficient using Windows XP, Microsoft Word, Outlook Express, Internet navigation and research; experience using Microsoft PowerPoint, Vista, Excel, and WordPerfect. Good communication skills. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

PROFESSIONAL EXPERIENCE:

Health Services Management Administration, E-7

04-1996 to Present

172nd Air National Guard transferred to 403 Mission Support Flight, Keesler AFB, MS 39534

Assist with the accomplish of a variety of duties involving assisting in determining unit's medical readiness and capability to perform its peacetime/wartime mission to support programs and systems; which ensure reserve members are properly trained and equipped to provide peacetime/wartime medical support and to provide training to reserve members in the accomplishment of tasks set forth herein. Provide support toward conducting studies, collecting data and identifying trends. Monitor compliance with medical requirements to ensure timely completion and medical qualification of assigned personnel. Experience which provides a thorough knowledge of a medical administrative office maintaining medical records, related correspondence and forms, scheduling physical examinations, and tracking medical unit requirements and suspense. Knowledge of medical service organization and functions and ability to analyze, determine accuracy of and maintain medical records or data, ability to plan, schedule and coordinate medical administrative activities, ability to relate medical regulations and established procedures to specific cases and the knowledge of medical organizations, structure, policy, etc. Enter pertinent information into an automated tracking system. Experience gather, compile and analyze data for various aspects of an assigned program or project areas. Ability to work independently in the accomplishment of a wide variety of duties, include setting priorities, make appointments in a clinical setting, communicate effectively and professionally with members and people of varying grade levels and backgrounds and coordinating work. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Perform and direct patient management functions. Interpret communications, directives, and publications. Coordinate release of information functions. Prepare health record copies, abstracts; while maintaining and updating record. Prepare, file, safeguard, transfer, and retire health records. Perform and manage numerous resource management tasks and functions. Conduct training and orientation and tracking of members. Security Manager perform duties on all matters pertaining to Personnel Security, submission of personnel security investigations (PSI) requests and populating the Joint Personnel Adjudication System. Non-commissioned office managing physical examinations personnel and process and working with personnel and collaborating in a team environment. Certified in Health Artifact and Image Management Solution (HAIMS/2015).

Teacher (substitute) and Food Service (seasonal/part time)

08-2013 to Present

Kelly Service, Gulfport, MS

Perform teacher duties from teaching, monitoring, assisting, observing and listen to students to help with learning and comprehending abilities. Maintain conflict resolution skills, resource management, lesson planning expertise and verbal crisis prevention intervention. Well organized approach with and ability to multitask, and good interpersonal and communications skills. Maintain in food service in depth knowledge of an array of food types and their preparation times. Familiar with methods of preparing varieties of food quantities, preparing food items following standard recipes and procedures and serving food items to students, faculty and staff. Demonstrates ability to read and follow instructions.

Law Enforcement Officer: Reserve (evening/part time)

01-2013 to 06-2015

Pass Christian Police Department, Pass Christian, MS

Perform law enforcement and security functions. Protect property and civil rights of individuals by maintaining law and order, through investigating, apprehending and/or detecting individuals who are suspected of criminal acts. Work in partnership with the community to maintain law and order, protect members of the public and their property, prevent crime, reduce the fear of crime and improve the quality of life for all citizens. Perform and manage numerous tasks, organizational skills, communicate effectively with fellow co-worker officer and the public and work collaboratively in a team environment.

Social Worker

07-2011 to 5-2012

40 hours+/week

Gulf Coast Community Action Agency, Gulfport, MS

Knowledge in psychological principles, theories, methods, and techniques, solution of problems; a variety of social services, social work practices, principles, and theories. Case managed over hundred families. Perform methods and techniques to the solution of problems; helping families build their own strengths and use their own resources to resolve issues facing the family. Helped families assess their needs and provided information available to community resources.

Executive Assistant

09-02006 to 05-2008

40 hours/week

Our Mother of Mercy Catholic Church, Pass Christian, MS

Perform all administrative and clerical duties related to office administration, accounts receivable and accounts payable including monthly reconciliation of general ledger accounts and bank reconciliations. Performed job costing and aggressively tracked project expenses to ensure budgetary compliance Prepared and generated weekly and monthly accounting reports. Utilized initiative and expertise in selecting approaches and methods to establish, implement, and execute multi tasks.

Records Management Technician

10-2004 to 08-2005

40 hours/week

Veterans Medical Administration Center, Biloxi, MS

Proficiently use the Decentralized Hospital Computer Program/Veterans Integrated Systems Technology Architecture (DHCP/VISTA) comprehensive package of mainframe software packages and PC networks for all elements of record control and maintenance.

Utility Supervisor/Human Resources

10-1998 to 08-2005

40 hours/week

Pass Christian Utility Company, Pass Christian, MS

Orchestrate all aspects of business operations and administration encompassing product development, production, marketing and sales, financial management and accountability (accounts payable/receivable, budgeting, etc.), purchasing/procurement of materials and supplies, inventory management, and customer service. Personnel management and supervisory responsibilities through human resources management in applying an extensive body of human resource (HR) policies, procedures, and operations sufficient to perform a variety of support assignments in various specialties. Basic organization skills to balance and prioritize work good interpersonal skills for interacting with team members and clients. Good personal computer and business solutions software skills. Ability to identify, understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources.

Deputy Clerk & Tax Collector

10-1992 to 10-1998

40 hours/week

Pass Christian City Hall, Pass Christian, MS

Efficient in the collection of property taxes (current/prior), organizing annual property tax sales, preparing tax settlements, and coordinating daily cash reports. Advised City Clerk/Tax Collector on collection problems; maintained various schedules for audit purposes. Prepare daily, end-of-month, and fiscal ledger reports for City Comptroller.

FORMAL EDUCATION:

05-2013

Harrison County Law Enforcement Training Academy

Certified Law Enforcement Reserve

05-2007

William Carey College, Gulfport, MS

Bachelor of Science, Psychology

Minor: Business Administration

05-2004

Mississippi Gulf Coast Community College, Gulfport, MS

Associate Degree in Business

2002

Community College of the Air Force, Maxwell, AL

Associate of Applied Science Degree, Healthcare Management

PROFESSIONAL TRAINING:

National Incident Management System (NIMS TESTING)

Mississippi Board on Law Enforcement Officer Standards and Training

U.S. Air Force: Testing

VOLUNTEER SERVICE:

United Way

Our Mother of Mercy Catholic Church, 22 yrs

Parish Council Member

Sunday School Teacher

Program event director

Event decorator

Program and event organizer

Youth Sponsor

Public School Volunteer

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