Customer Service Quality Control
Resume:
Renette M Morgan
*************@*****.***
Objective: Customer Service
Abilities:
Management skills can supervise others, delegate and monitor work assignments, payroll, telephone skills multi line phone system, computer literate, monitor schedule hours, provide friendly customer service.
Employment History:
Bus Operator ~ A.C. Transit ~ Oakland, CA 09/2001 - Current
Transit and Intercity. Provide safe, friendly, and on time service. Collect fares, give information for connecting routes, point of interest. Provide service for passengers with disabilities, such as wheelchairs, visually impaired, kneeling of coach for seniors per customer request. Follow all rules and regulations, road changes, supervisor orders and upper management request.
Retail Associate Supervisor ~ Macy’s ~ Concord, CA 11/2014 – 2/2015
Coordinate activities of retail sales workers. Customer returns and exchanges, purchases, account payments, online orders, shipping orders, accounting, and personnel work.
Stock Control/Administrative Support Supervisor ~ Sears ~ Oakland, CA 4/1997 - 9/2001
Monitor work crew, schedule staff work hours, interview new recruits, disciplinary decisions, employee reviews, administer annual raises and promotions, calculate reports, answer emails, monitor all store ads, sale ad merchandise stocking and display, weekly quality control with proper price point for advertised merchandise, administer mark-downs and mark-ups, monitor all merchandise that needs to be sent back to the distributor, inventory, shipping labels.
Education History:
Oakland Technical High School ~ Diploma
Certifications:
Class B with A.C. Transit 11/01/2001 to 12/01/2016
Honors:
Clean driving record
Team leader
Marcus Foster Creativity Award in Art
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