Jeffrey Pulley

** **** ***** *******, ***********, 06484 203-***-**** acybhb@r.postjobfree.com

Summary:

Information Technology professional with 23 years of experience working in a multitude of professional corporate environments. Where my daily duties have included design and deployment of technology and business solutions. Involvement in several key arenas of Information Technology projects such as SIEM, LAN/WAN infrastructure, Novell and Microsoft Enterprise Server Solutions, Server-Centric Application Deployment, Desktop Deployment and Support Services.

Technical Knowledge and Skills

LabTech

Active Directory Management

Connectwise

VNC Remote Desktop

Network performance issues

Regex, GitLab, GitBash

Windows 10, 8, 7, XP and Mac OSX

Windows Server 2000-2012

Splunk Enterprise Security

VMWare Workstation

MS Office: 2013/2010/2007/2003

Lotus Notes 9, SAP, Remedy, LDAP, Citrix, Retina

Novell NetWare, 3.x, 4.x, 5.x, 6.x

Compaq ProLiant Servers, Desktops, Laptops and associated technologies

Dell Servers, Desktops, Laptops and associated Technologies

iOS Apple, Android and Blackberry mobile

Configure: Multiple Brands of access points and Wi-Fi devices

Cat5e, Cat6 and RG59 cables

Build Desktop from image or from scratch

Printer/fax troubleshooting (Laser / inkjet – HP & Lexmark)

Technical Certifications:

Microsoft MCP, MCSE

Compaq Accredited Computer Technician ACT

Compaq Accredited System Engineer (ASE)

DELL DOSD

Novell CNA Ver. 6.x

Citrix MetaFrame XP CCA

Work History:

The TNS Group, Stamford, CT 11/21/2016 – Present

Service Desk Analyst

Provide Help Desk support for Windows/MAC workstations, laptops, printers, peripherals and other computer-related devices

Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user's issues

Provide remote and on-site support services to clients

Troubleshoot and resolve system hardware and software problems

Configure and install Windows Desktops, laptops for clients

Ensure high customer satisfaction levels are maintained

Precision Computer Services Onsite Engineer 1994-2016

General Reinsurance, Stamford, CT 3/18/2016 – 11/4/2016

SOC Analyst

Analyzed security based events, risks and reporting instances

Prepared, arranged and tested Splunk search strings

Created reports, dashboards, data models and notable event suppressions

Hardening network devices, servers and workstations against threats

Investigate and validate all actionable security events and escalate or take action as indicated in security model to mitigate threats

Monitor changes in the security industry to maintain up-to-date awareness of new security solutions, improved security processes and the development of new attacks and threat vectors and how to defend against them

Provide monthly Retina reports for high vulnerabilities with exploit for Windows and Linux servers

General Reinsurance, Stamford, CT 2012 – 3/18/2016

Security Access Management

Provide and maintain system access across multiple Active Directory domains

Creation and deletion of all user accounts for Active Directory, Linux, SAP, Lotus Notes, LDAP, Database, SFTP/FTP, Mainframe, VPN, Extranet

Provide application access via software installation groups

Provide direct user support for Windows desktops/laptops as well as user access to corporate applications both at the office and remotely

Maintaining Lotus Notes address book user information, distribution lists and eRooms

Provide yearly access reviews for Protiviti, Deloitte & Touche and KPMG audits

Plan, coordinate and implement network security measures to protect data

Confer with network users about how to solve existing system and access problems

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements

General Reinsurance, Stamford, CT 1994 – 2012

Desktop Support / Systems Engineer

Provide high level technical support on and offsite to EC level executives

Assisted with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software

Provided direct software/hardware support for Windows operating system issues by telephone, remotely connecting to end user's system, or by visiting an end user's desktop

Directly supported Berkshire Hathaway Executive Managers meetings, North America Huddles, CAS/FAC and TREATY Worldwide meetings

Assisted in North American and International branch rollouts of Windows operating system software, BlackBerry mobile devices, Laptop and Desktop upgrades, SafeBoot hard drive encryption and Active Directory migration

Cloning computer systems as well as making sure McAfee encryption is installed and working

Repaired, configured and installed all aspects of computer hardware, software, personal and network printers

Resolve wireless issues, and resolve conflicts in imaging software. Supporting entire network including LAN technologies, Internet, Intranet, and Ethernet systems

Provided Critical Care and field support 24 x 7

Education:

Southern Connecticut State University

Bachelor of Science: Computer Science

Fairfield College Preparatory School

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