Customer Service Executive Assistant
Resume:
Christine R. Anderson
Milwaukee, WI 53216
*********@*****.***
PROFESSIONAL PROFILE:
Integrity-driven, confident, and a motivated self-starter, detail oriented, organized, able to grasp concepts quickly, experienced at handling confidential issues and tasks, organized, thrives in fast pace and changing environments in order to meet deadlines, and dedicated to excellence in a wide variety of business sectors and operations.
Extensive computer skills including solid knowledge and utilization of the Microsoft Office Suite (Word, Excel, and PowerPoint), Adobe Access and assorted versions of Windows.
EDUCATION AND PROFESSIONAL DEVELOPMENT:
Bachelor of Arts in Business Administration, Mount Mary College, Milwaukee, Wisconsin (2004)
Paralegal Certificate, Milwaukee Area Technical College, Milwaukee, Wisconsin (2007)
Human Resource Management Certificate, Cardinal Stritch University (2007)
Project Management Methodology Associate Certificate, Harley-Davidson University (2013)
ACHIEVEMENTS:
Brookdale Senior Living:
Created processes for Lender compliance and Contractor Audit.
Created tracking spreadsheet for Lender repair requests.
Harley Davidson:
Stream-lined the drafting process of the License Agreements and Amendments (2007 – 2012) and created a sustainable process therefore avoiding the use of external counsel resulting in savings of $172,800 to $576,000 over the course of five years.
Instrumental in the collaboration, implementation, population of the Licensing Contract Management software system.
HDI Continuous Improvement Recognition Award for implementation of Licensing Management System (Harley-Davidson Motor Company)
PROFESSIONAL EXPERIENCE:
Contract Administrator, Asset Management Division, Brookdale Senior Living Inc., Milwaukee WI (5/2015 – 10/2016)
Asset Management Liaison between our Field Representatives and our Lenders – mortgage holders - for Annual Inspections and Loan Closings of our Communities.
Maintain Lender Compliance spreadsheet which records current project status.
Audit contractual requirements of hired contractors and vendors who perform work at 1200 Communities.
Asset Management resource for our Treasury and Finance departments.
Processes invoices and change orders for Capital Invoicing for Major Projects for 600 Communities.
Claims Administrator, Class Action Administration Division, A.B. Data, Ltd., Milwaukee WI
(2/2015 – 4/2015)
Manage the complexities of various types of class action lawsuits, including securities, consumer, antitrust, employment, civil rights and environmental cases.
Process and audit of claims made on various settlement funds.
Communicate with Class Claimants extensively on the telephone.
Compliance Specialist – Paralegal (temporary position with Counsel On Call), Johnson Controls, Inc.
(7/2014 -11/2014)
Performed background research of potential global partners of Johnson Controls Inc. including distribution facilitators, sale facilitators, customs brokers, freight forwarders, and government facing lobbyists using a variety of web-based search engines.
Harley-Davidson Motor Company, Milwaukee, Wisconsin (1986 – 2013)
GM Transformation Administrative Assistant III
(07/2012 – 12/2013)
Provided administrative support to Director of Operations and seven Direct Reports.
Coordinated travel, events and on and off-site meetings.
Created and maintained calendars, agendas, meeting minutes and After Action Registers.
Prepared presentations / reports in support of DAC meetings, R2020, GM Transformation and back-up support Vice President’s Executive Assistant.
Licensing Contract Administrator
(10/2001 – 06/2012)
Reviewed, red-lined and drafted License Agreements and Amendments.
Ensured Licensees were operating within their agreements and payment of their scheduled royalties and guarantees by tracking contract compliance of Licensees, addressing non-compliant issues such as insufficient Liability Insurance, non-payment of guarantees and royalties, distribution into countries or channels not specified in the Licensee Agreement, distribution of products not specified in the License Agreement and utilizing Intellectual Properties not granted in their agreement/s.
Provided a link between Licensees, Category/Product Mangers and the Trademark division, allowing prompt and accurate process flow – from Deal Memo to Fully Executed Agreement.
Licensing liaison between the Legal and Risk Management departments.
Administrative responsibilities for Licensing department which included the License Agreement process, last action report, Certificates of Insurance compliance, Potential Licensee Application forms, Royalties and Accounts Receivables, procurements, Global Distribution Information System, Licensee lists, publisher to h-dnet.com, maintain repository of Licensing response letters, and provide back up to Executive Assistant.
Retail Customer Service Representative
(01/1991-9/2001)
Coordinated communications between customers and authorized dealers
Promptly and professionally processed and resolved customer issues and concerns.
Investigated and resolved potential customer legal complaints for Harley-Davidson Motor Company and Buell Motorcycle Company.
Supported internal Teams, global Dealer network and law enforcement agencies worldwide to enable them to enhance their individual performances
Provide homologation / market compliance for each model motorcycle Harley-Davidson produces to registered importers for importation of non-compliant motorcycles.
Assisted the Legal department with warranty litigation, related government agency matters and compliance with domestic and international consumer laws.
Warranty Clerk (1986-1991)
Processed and managed warranty claims ensuring prompt and accurate payment to Harley-Davidson Dealer Network.
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