Human Resources Customer Service

MICHELLE MCDONALD

**** ***** ***** ** *******, TX 77521 C: 832-***-**** E: ***********@*****.***

Results-oriented Human Resources Coordinator with over 10 years in all aspects of human resources. Highly effective communicator who excels at building relationships at all organizational levels.

SUMMARY OF QUALIFICATIONS

Benefits and payroll coordination

Staff recruiting and retention

Superb interpersonal skills

Detail-oriented

Customer Service & Conflict Resolution

HR department startup

Background checks

Payroll processing

Time management

SAP, MS Word, Excel

People Soft

Problem Solving

WORK HISTORY

Conn’s Warehouse – Houston, TX 2014- current

CUSTOMER SERVICE REPRESENTATIVE

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

House of Raeford- Acadia, LA 2009 -2013 HUMAN RESOURCES COORDINATOR

Addressed and resolved general payroll – related inquiries

Supported human resources staff with new hire orientations and monthly departmental meetings

Identified development opportunities and successions gaps

Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws

Completed employee employment verifications and unemployment paperwork in a timely manner

Completed background checks on candidates by obtaining information from law enforcement officials, previous employers and references

Process payroll

Handle employee complaints, concerns and coordinate with corporate Human Resources.

Pilgrim’s Pride Corporation – Farmerville, LA 1999 – 2009 HUMAN RESOURCES COORDINATOR

Reviewed human resources paperwork for accuracy and completeness by verifying, collecting and correcting additional data

Assisted management staff in annual year-end processes and data audits

Gathered personnel records from all employees from each department

Supported human resources staff with new hire orientations and monthly departmental meetings

Entered personnel and subcontractor data into a central database

Provide administrative support the HR Department

EDUCATION

GRAMBLING STATE UNIVERSITY, Grambling, LA 1991

Bachelors of Science, Business Administration

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