Customer Service Manager
Resume:
September 2014-January 2015
February 2016-May 2016
February 2016-May 2016
Courtney fonville
313-***-**** • ********.********@*****.***
Objective
To utilize my customer service skills in a challenging and rewarding position. To acquire additional skills and knowledge that will allow me to grow, advance and be an excellent resource to this organization. Key Qualifications
● 30-40 wpm
● Microsoft Office Suite
● General Office duties
● Multi-line telephone &
● Customer Service skills.
Work Experience
Cherry Red Jewels Boutique
Assistant
● Provided exceptional customer service, entered purchases into cash register, accepted cash, checks and/or bankcards for payment, balanced cash drawer and receipts, documented discrepancies, assisted customers in locating specific items, answered customer calls by providing assistance over the phone and assisted with other duties assigned by the manager. Safe Xpress
Internship
● Checked emails and responded accordingly, faxed documents, contacted clients and scheduled weekly meetings, retrieved messages and returned calls to brokers, filed invoices and bill of lading, assisted with other duties assigned by supervisor. American Eagle Outfitters
Customer Service Rep.
● Merchandising, entered purchases into cash register, accepted cash, checks and/or bankcards for payment, balanced cash drawer and receipts, documented discrepancies, stocked merchandise on shelves and assisted other associates and customers Abercrombie Kids
Sales Associate
● Provided customer service, entered purchases into cash register, accepted cash, checks and/or bankcards for payment, balanced cash drawer and receipts, documented discrepancies, assisted with the selling of products quickly and efficiently, stocking of merchandise, provided good after sales service and provided feedback and suggestions to manager regarding customer concerns. Swank A Posh Boutique
Sales Associate
● Provided customer service, entered purchases into cash register, accepted cash, checks and/or bankcards for payment, balanced cash drawer and receipts, documented discrepancies, assisted with the selling of products quickly and efficiently, stocking of merchandise, provided good after sales service and provided feedback and suggestions to manager regarding customer concerns. August 2016- Current
June 2016
Dollhouse Cafe
Sales Associate
● Provided customer service, entered purchases into cash register, accepted cash, checks and/or bankcards for payment, balanced cash drawer and receipts, documented discrepancies, assisted with the selling of products quickly and efficiently, stocking of merchandise, provided good after sales service and provided feedback and suggestions to manager regarding customer concerns. Education
High School Diploma
Martin Luther King High School
● General Studies
● Graduated with a 3.5
References
Available upon request.
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