Customer Service Manager

Michael Harris

New York, NY 605-***-**** ***********@*****.***

* ***** ** ** ****** environment, administrative, and customer service. 8 years of restaurant experience.

Passionate about creative customer service, fostering a comfortable environment, and a strong desire to help. Experience

Dec. ‘14 -Current St. Giles: The Court New York, NY Front Desk Agent

Checked in guests from all over the world

Gave directions and suggestions to foreign speaking guests

Continually took on managerial duties

Dealt with guest complaints and proactively found solutions

Received recognition and praise for consistent high level customer service April. '14 - Dec. ‘14 Beer & Buns New York, NY

Lead Waiter

Started, and ran the social media for the restaurant

Helped with inventory and ordering of alcohol

Dec. '12 - Feb. '14 Social House New York, NY

Waiter

Involved in opening the restaurant

High volume restaurant, brunch, and dinner

June ‘08 - Nov. '12 Pagliacci Pizza Seattle, WA

FOH/BOH Server and Food Prepper

Prepped all food ingredients

Server/Busser

Given multiple raises for performance

Sept. ‘10 - May ‘11 Big Fish Games Seattle, WA

Customer Service Representative

Email interaction with customers involving billing, and any technical issues with Video Games

Created, filmed, and edited a video that won the RightNow Customer Service Competition June ‘09 - Sept ‘10 Boat Street Kitchen & Cafe Seattle, WA Waiter

Fine Dining brunch, and dinner

Catered/poured alcohol

Restaurant recommended by the Travel Channel

Aug. ‘06 - May ‘08 Cornish College of the Arts Seattle, WA Executive House Manager

Administrative work

Started as House Manager, and was promoted after first year

Held the private keys and cash box

Made schedules for other employees

In charge of hiring new employees

Education

August ‘05- May ‘09 Cornish College of the Arts Seattle, WA BFA in Acting

Cornish Talent Scholarship 05’- 09’

President's Scholarship from 06’ - 09’

Maintained a 3.5 GPA and above every year

References

Peter Guiles Video Production Professor 206-***-**** Christopher Perkins Big Fish Games CSR Billing Lead 206-***-**** Leighan Schriever Pagliacci Pizza GM 206-***-****

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