Customer Service

OGBULIE CHIOMA JUDITH

No, *, Iyewa Street, Off Kogberegbe, Isolo – Lagos, Nigeria

Tel no: 080********, 070******** Email: **************@*****.***

OBJECTIVE:

Customer service-oriented officer seeking a challenging position. Offers exceptional customer service skills and secretarial experience to contribute to an organizational ongoing success in delivering exceptional service while exceeding the targets of financial profitability.

PROFESSIONAL EXPERIENCE

FAREAST MERCANTILE COMPANY LIMITED, (F.M.C.L) Victoria Island, Lagos

Front Desk / Customer Service Officer May 2013 to Date

Function as the first point of contact when people visit the organization

Keeping the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

Documentation of interview candidates

Receiving of visitors and directing them to the right place.

Greet and welcome guests

Answer questions and address complaints

Answer all incoming calls and redirect them or keep messages

Receive letters, packages etc. and distribute them

Prepare outgoing mail by drafting correspondence, securing parcels etc.

Sending out mails (local and international)

Check, sort and forward emails

Setting appointments

Faxing

Maintaining decorum in the lobby

Registration of new joining into the company.

AMARA SUITES, Ikoyi, Lagos

Personal Assistant July – April 2013

Function as the manager's first point of contact with people from both inside and outside the organization.

Devised and maintained office systems, including data management and filing;

Arranged travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings and to provide general assistance during presentations;

Screened phone calls, enquiries and requests, and handling them when appropriate;

carried out background research and presenting findings;

produced documents, briefing papers, reports and presentations;

Organized and attend meetings and ensuring the manager is well prepared for meetings

THE BEST LEGACY ACADEMY, Owode, Yewa South, Ogun State

Accounts Department March 2010 – February 2011

N.Y.S.C

Handling of financial transactions

Payment of workers’ salary

Performs other hardware/ software duties as assigned

Account Tutor

BRITISH AMERICAN TOBACCO

Sales Promoter August 2007 – July 2008

EDUCATION AND QUALIFICATION

2004 – 2008 University of Nigeria, Nsukka

Bsc (Accounting Edu). (2nd Class Hons, Upper Division).

2003 - 2004 St Michael Hall Sec. School, Sapele, Delta State

National Examinations Council (NECO).

1997-2003 Federal Government College Nise, Anambra State, Nigeria.

National Examinations Council (NECO).

1990– 1996 Our Ladies Nursery and Primary School, Sapele, Delta State, Nigeria.

First School Leaving Certificate.

PROFESSIONAL QUALIFICATION Chartered Institute Of Personnel Management Of Nigeria CIPM

(PROFESSIONAL DIPLOMA IN HUMAN RESOURCE MANAGEMENT)

Associate - Chartered Institute of Personnel Management of Nigeria CIPM

COMPUTER PROFICIENCY

Diploma in Data Processing: Microsoft word, Excel, Power Point, MS Vision, Microsoft Outlook.

Gender: Female

Date of Birth: 1st May 1986

Religion: Christianity

Nationality: Nigerian

Marital Status: Single

KEY ATTRIBUTES

Self motivated graduate with well developed project management and skills combined with a flexible attitude to work.

A critical thinker with strong analytical skills

Good organizational skills developed in a variety of deadline orientated situations.

Get on well with people at all levels, easily making good working relationships.

Have good presentation skills combining sound analytical research and clear verbal explanation.

Seek out new responsibilities irrespective of reward and recognition.

Strive for quality in everything I do.

HOBBIES

Reading, traveling, singing, learning new things and meeting people.

REFERENCE: Available on Request

Tel no: 080********, 070******** Email: ***************@*****.***

Contact this candidate