Customer Service Manager

**** *. ******* **** *** Vegas, NV ***** Phone 702-***-**** Fax702-***-**** E-mail ******@*******.***

Janampalli Ryan Reddy

Objective At this time I am seeking employment that will take advantage of my skills and experience while giving me the opportunity to advance and improve myself professionally .

Education

2002-2003 ITT Technical School Henderson, NV

Computer Electronic Engineering Technology

* Study of computer electronics, circuit components and electrical properties

* Completion of A+ and Networking Courses

* Received Perfect attendance award for every completed course

1995-1999

Cimarron Memorial High School Las Vegas, NV

Various Studies

* Completed two years of Computer Science and Spanish

* Completed four years of Math courses

* Completed several Honors Courses

Work Experience

4/06 - 5/07 CompUSA Henderson, NV

Service Writer/PC Technician

* Customer Relations

* Diagnose PC and Mac problems and suggest solutions

* Restoration and Repair of PCs

* Sales of New computers, upgrades, and accessories

8/03 – 8/07 Circle Technologies Carson City & Las Vegas, NV

Regional Manager

* Project oversight of Las Vegas Area

* Client correspondence

* Inventory control and Equipment maintenance

* IT Support Technician

8/07 – 12/07 Ironwood Communications Las Vegas, NV

Satellite System Installation Technician

* Customer Service / Sales

* Installation of DirecTV dishes, receivers and components

* Basic end user instruction

* Troubleshooting existing installation

3/08 – 10/16 Sitesafe Inc. Arlington, VA

EME Technician

*Site Surveying / Photo documentation / EME measurements

* FCC & OSHA Rooftop Safety Practices

* Extensive Travel

Early in my employment I have been distinguished by my superiors for my

management and organizational skills. At my earliest employment I was recommended

for advancement in more responsible positions .I consider myself a quick and comprehensive learner and have been able to apply this skill in the workplace to take on different positions within an organization and play a more diversified role. Though I was not able to complete my training at ITT I did acquire basic skill that have been improved by my work experiences and personal interests. My prior employment experience has given me a better understanding of how business is run and how to apply the skills I have learned.

Skills

Wired and wireless home networking Installation

Standard and Crossover Cat-5 terminating

RG-6/RG-59 Dual and Quad shield cabling

Satellite Dish mounting and alignment

Basic soldering and desoldering skills

Advanced Home and Vehicle A/V Installation

LCD disassembly and backlight replacement

PC and Mac Upgrades, Troubleshooting, and proper Disassembly

Basic Microsoft Office operation

Advanced Outlook and Outlook Express setup and recovery

Familiar with Visual Basic and C++ programming language

OSHA approved safety procedures

Extensive Travel within the Continental US

Professional References

Patrick Smith AM / EME Supervisor Sitesafe Inc. 702-***-****

Rikki Castellano Owner/President Circle Technologies 775-***-****

Leonel Romero EME Report Writer Sitesafe Inc. 626-***-****

Personal References

Mike Bailey Technical Services Manager CompUSA 702-***-****

Erik Luk I.T. Specialist American TravelPro 646-***-****

Joey Esau Cleaning Specialist That Extra Touch 702-***-****

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