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Napa, California, United States
January 18, 2017

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Gina DelPrete-Ward

**** ********** ****** #*** **********, Ca 94559

Phone: 707-***-****



Substantial experience and outstanding skills in customer service and hospitality as well as the role of a manager.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult situations.

Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

Extensive knowledge of food and beverage, as well as the production of wine.


Cashier/Customer Relations: August 2015-December 2015

Domaine Carneros Winery; Napa, Ca

Ensured an exceptional guest experience at a prestigious winery

Responsibilities included: completing guest purchases, sales, expressing knowledge of the menu and specials, maintaining optimal tasting and dining experience for guests, customer service, reservations.

Office Manager/Customer Service Lead: August 2000- Present

Top Shelf Painting and Decorating; Rohnert Park, Ca

Managed the office and clerical duties of a painting company; helping to establish a clientele, hiring and maintaining a capable staff of employees, as well as promoting an elite reputation of quality work and customer relations.

Clerical duties included: typing, faxing, efficient computer skills, marketing, reception as well as monetary responsibilities.

Customer service duties included: handling all service issues, ensuring excellent customer satisfaction and quality assurance. Responsibilities also included creating and leading staff meetings.

Assistant Manager/Coffee Master: January 2002- January 2006

Starbucks; Rohnert Park, Ca

Managed a team of twenty-two employees, ensured timely drink and food preparation, customer relations, participated in the implementation of staff meetings, cash management, staff scheduling, hiring new staff members, inventory and payroll.

In addition, duties included training new employees, budget planning, sales recaps, reaching and maintaining sales quotas as well as managing shipment processing and replenishment.

Employee of the month winner two consecutive months.

Banquet Bartender: February 2000-May 2004 (Per Diem)

Double Tree Hotel; Rohnert Park, Ca

Duties included setting up and breaking down bar equipment for hotel functions, inventory, monetary management, training new employees, and providing quality guest service in a fast-paced and upscale work environment.

Recipient of Employee of the Year award, 2003.

Restaurant Server/Hostess/Bartender/Bar Manager: June 1985-August 1997

The Silver Cloud; San Francisco, Ca

Managed the dining experience for guests in a fast-paced work environment.

Responsibilities included: customer service, taking drink and food orders, running food, completing payments, promoting specials, completing drink orders, knowledge of beer/wine/liquor, as well as working as a team member in order to ensure fluidity of the restaurant.

1990- became part owner of the restaurant and took on marketing and advertising tasks.

Restaurant Server/Bartender/Concierge: December 1980-May 1985

Mauna Terrace Restaurant- Maui Marriot; Maui, Hawaii

Ensured excellent guest satisfaction at an upscale restaurant in a popular vacation destination.

Responsibilities included: completing drink and food orders, expressing knowledge of the menu and specials, maintaining prestigious fine dining service to guests.

Worked per diem as a concierge providing guests with resources and promoting activities and hotel attractions while expressing knowledge of the island and hotel.

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