Customer Service Microsoft Office
Resume:
LaQuon Snell
Houston, Tx 77054
**************@*****.***
Education
East Mississippi Community College, Mayhew, Mississippi
Associate of Arts
Expected Graduation: May 2018
Experience
Paccar Columbus, MS May 2016 – Present
Production Team Member
•Able to perform the essential functions of the position
•Ability to work safely within a team environment with minimal supervision/direction
•Able to lift 50 pounds
•Work within a team based environment
•Work within and maintain all Standard Operating Procedures (SOP’s)
Sprint Mart Starkville, MS April 2014 – Feburary 2016
Night Head Cashier
Understand and knows how to perform proper procedures
Posts room charges and taxes to guest accounts.
Posts guest charge purchase transactions not posted by the front office cashier.
Transfer charges and deposits to master accounts.
Verifies all account postings and balances.
Tracks revenues, occupancy percentages, and other office statistics.
Prepares a summary of cash, check, and credit card activities.
Summarizes results of operations for management.
Sitel Starkville, MS March 2012-April 2014
Customer Service Representative
•Attracts potential customers by answering product and service questions; suggesting information about other products and services.
•Opens customer accounts by recording account information.
•Maintains customer records by updating account information.
•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Kroger Columbus, MS July 2010-March 2012
Cashier/Bagger
•Scan items and ensure pricing is correct.
•Greet customers.
•Dispense correct change.
•Take money in the form of cash, credit card, or check.
•Ask for one or two forms of ID to confirm identity.
•Validate checks.
•Issue receipts, refunds, and credits.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Resolve amount discrepancies.
Skills
•CPR and First Aid Certified
•Microsoft Office; Word, Excel, PowerPoint
Community Involvement
•Boys and Girls Club, Columbus, MS
References
Available upon request
Contact this candidate