Quality Assurance Customer Service

**** **** ********** **. #*, ONTARIO, CA ***** 909-***-**** ******.*******@*****.***

URIEL FRANCO

Objective

To enter a challenging position within an established company that will allow me to utilize my full potential to ensure the highest standards of work safety, also be an asset to the company by contributing in timely completion of production projects and reports. To give my all attention into procedures as to GMPs, SOPs and all company policies. With 5 years of experience in the food industry, I am eager to learn new skills in the business and would like an opportunity to move up. Qualifications

Key Qualifications

● 5 years of progressive quality assurance experience in the food industry.

● Highly skilled in monitoring and reviewing both FDA and USDA products including raw meats.

● Strong knowledge of performing quality control test to ensure specifications are met using the proper instruments.

● Constant communication between technicians and production managers as well as to QA management.

● Detailed oriented with documentation as to recording: cold/hot temperatures, net weights, ph levels, oxygen and carbon monoxide levels, as well as CCPs, SSOPs, and Corrective actions/Hold Tag reports.

● Created Purchase Orders and Invoices.

● Constantly communicating and working with Maintenance Manager to oversee operations, make reports for repairs and to ensure smooth safely functioning of machinery and structure building.

● Managed a supply room.

Strengths

● Ability to seldomly start work without being told what to do, and to pick up where previous work was left behind.

● Strong verbal and written communication skills.

● Ability to work in a high stress and fast paced environments.

● Take corrective actions when necessary and communicate with all higher management to ensure the safety of our consumers.

● Bilingual: English and Spanish

● Knowledge of Word, Excel, Outlook, Powerpoint and Cogz. Programs.

● Drove sit down forklift, stand up pallet jacket, and regular pallet jack. DEL REAL FOODS Aug. 2010 - Sept. 2010

Inline Packer

● Packaged hot food using proper utensils to specific measurements.

● Cooked hot food in big amounts and drained after finished for production to package.

● Made sure proper plastic film roll was in use along with the correct product.

● Made sure machine was set up properly with the correct modelings for proper bag size/weight. DEL REAL FOODS Sept. 2010 - Oct. 2010

Sanitation

● Worked outside the production area but inside the plant in the warehouse area for shipping and receiving due to an injury on my hand.

● Clean and mop the warehouse area, changed trash bags and collected cardboard box for recycle.

● Kept the shipping and receiving area clean for every delivery and cleaned up after the delivery. DEL REAL FOODS Oct. 2010 - Jan 2014

QA Technician

● SQF level 2 implemented facility.

● Inspected incoming, in process, and finished products.

● Checked CCPs for HCCP verification inside and outside production areas.

● Perform line and product audits with USDA Inspectors.

● Use of proper instruments for recording, testing, and archiving such as: Temperatures using

● temperature probes, PH probes, Viscometer, Allergen swab testing, ATP swab testing, MAP testing(CO2 & O2 measuring levels.)

● Applied all GMP, SOP and all company policies within compliant areas.

● Worked with RAW meats in the RAW Department, worked with Beef, Poultries, and pork.

● Trained and Developed new trainees into high performing technicians.

● Worked with Shipping and Receiving, inspected, validated paper work, performed weight checks, found and reported issues.

● Performed changeover inspections and Pre-Operational inspections and filled out proper paperwork along with the inspections.

● Followed up on and completed reports such as: Corrective Actions, Hold Tags, Cross Contaminations, Incident reports, and maintenance/sanitation work orders.

● Checked for proper labeling, weight and collected a retaining sample for shelf life evaluations.

● Calibration of thermometers, scales, metal detectors and x-ray machines. DEL REAL FOODS Jan. 2014 – Nov. 2014

Maintenance Clerk

● Inspected incoming vendor material to determine acceptance or rejection based on the compliance specifications.

● Managed equipment materials to handle equipment and safely move items to and from inventory control points.

● Utilized Cogz Maintenance program to archive data based on purchase orders, invoices, inventory, and weekly schedules.

● Planned Maintenance Work Orders for building structures, or machinery ordered by management.

● Planned weekly Maintenance services on all proper machinery inside and outside production areas.

● Tracked down and ran reports on outside companies contracted for maintenance services when emergency issues are present.

● Constant communication with vendors to order basic and high value maintenance requisites.

● Performed inventory control by managing a supply stockroom in keeping accountability and proper labeling for all items.

HALIBURTON FOODS Nov. 2014 – May 2015

QA Technician

● SQF level 1 Implemented facility.

● Checked temperatures for CCPs on the in-process line before packing, as well as to while cooling down in freezers.

● Made sure all employees were properly dressed with their correct covers, and colors for when working with allergen products.

● Checked for weights of product for each batch, as well as proper labeling on product like production lot dates.

● Made incident reports, placed product on hold and followed up with corrective actions.

● Worked with production managers and leads to make sure machines were fully inspected and passed on a preoperational inspection along with a swab test if needed. C.W. FRAMING May 2015 - Aug. 2015

Framer/carpenter

● Labor pick up, framer apprentice.

● Measured and cut wood to specific lengths.

● Installed hardware where necessary inside the structures .

● Installed structure hold downs through building projects.

● Lumber packaging and lumber arranging.

MTE CONSULTING Sept. 2015 - Nov. 2015

SALES/CUSTOMER SERVICE

● Experience with direct marketing going door to door and talking face to face with both clients and new customers.

● Helped clients directly and over the phone to ensure my assistance about the products and services.

● Designed and managed a daily schedule and map out a field route for each individual territory.

● Dressed in professional manner. Talked professionally and respectfully to both customers and clients.

● Scheduled and managed appointments in person and over the phone.

● Maintained and updated all customer paperwork on a daily basis.

● High written and oral communication skills.

The Observatory Dec. 2015 - Oct. 2016

Staff Security

● Check for proper wristband colors, and cover entrance area.

● Help headliners on and off stage.

● Help perform security checks at front entrance or VIP entrance.

● Helped keep the parking lot area safe and secure also free of people wondering. Pulmuone Foods Oct. 2016 - Present

Quality Assurance Technician

● SQF Level 1 implemented facility.

● Performed Calibrations: Temperature Thermometers, PH meter, Metal DEtectors, and X-ray machines.

● Perform CCP checks, seal of package inspection, label print inspection, and calibrated Metal Detectors and X-Ray machines for every new product being passed through.

● Helped with small projects and live Audit inspections like GMP verifications, Glass and Plastic britel inspections.

● Helped trained new technician employees.

● Collected retainer samples for shelf life study and Laboratory testing.

● Helped laboratory technician perform Moisture and Density graph test.

● Investigated, analyzed and solved Quality Assurance and Food Safety concerns.

● Assisted in pre-operational procedures and performed swab tests on Food Contact Surfaces.

● Helped reduced waste water by checking PH level and adjusting when necessary. Education

May 22 2010 High School Diploma Chaffey High School, Ontario,CA

References

Geovani Delgadillo QA Manager ***********@************.*** 909-***-**** Luis Miguel Marquez SQF Practitioner ********@************.*** 909-***-**** Justin Framer Construction Forman. 909-***-****

Joel Enges President of MTE Company *************@*****.*** 949-***-**** Alonzo Solozarno Security Manager 909-***-****

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