Manager Continuous Improvement

JOEL L. GÓES

Salt Lake City, UT 801-***-**** ***.**@*******.***

SUMMARY OF QUALIFICATIONS

My goal and mission is to help clients be successful, and in the end, that makes the company successful. Established verifiable strengths in designing and improving processes and implementing work procedures in support of continuous improvement programs, increasing on-time delivery performance and customer satisfaction scores. Developed excellent interpersonal and motivational skills, collaborated with customers, remediated quality issues, as well as proficient mentoring and coaching employees to peak performance levels in key operational areas. Improved production processes and quality systems, problem solving, inventory control, product, Lean Manufacturing process, cost control, safety, financial and facility management and logistics. Demonstrated ability to manage multiple projects and facilities simultaneously, setting priorities, identifying and addressing problems, meeting deadlines and staying within budget.

PROFESSIONAL EXPERIENCE

General Operation Manager J&S Quality Services 2013-present

• Organized production flow through efficient processes that increased productivity by 32% in 2014-2015

• Created and retained new and current customers by attention and follow up that resolved problem issues and concerns

• Increased sales by 46% for 2014-2015 through referrals from satisfied current customers Plant Operation Manager G&K Services 2000-2013

• Assured all customer needs were met on time by 100% completion of delivery loads for 18 daily routes and the shuttle operations

• Controlled monthly inventory to optimize profitability

• Provided constant leadership skills that increased employee productivity as well as quality levels through training and coaching

• Acted as Safety Chairman and provided training and implemented safety rules

• Monitored regulatory requirements for important aspects of the business that insured compliance with key state and federal regulations – including OSHA, DOT, EPA and Hazmat EDUCATION

MBA – Master Business Administration University of Phoenix B.A. – Business Administration University of Sorocaba – Brazil Special Training in Production Management, Target Selection (Hiring Process), Financial Training, Six Sigma, Ethical Conduct, General Industry Safety & Health (OSHA) and Enterprise Resource Planning Fluent in English, Spanish & Portuguese.

EFFECTIVE USE OF TECHNOLOGY TO ENHANCE PRODUCTIVITY

• Windows & XP

• MAC OS X

• Microsoft Word

• Excel, Power Point

• Corel Draw, Corel Paint

• Picture Editing

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