IST

Kerwin J. Burnett

*** ******** ***** **********, ** 62223

Primary: 618-***-**** ******.*******@*****.***

PROFESSIONAL SUMMARY

Remedy Trouble Ticketing System (TTS) proficient within its usage. A basic understanding of the Armed Forces Health Longitudinal Technology Application or the AHLTA system- effectively assisting four health care professionals with the proprietary software application, printer maintenance and troubleshooting.

Currently possesses Department of Defense (DOD) active Secret security clearance (prior classified to Top Secret), encompassing Signal Intelligence (SIGINT) and Human Intelligence (HUMINT).

Completed military education on radio communications, technical, cryptographically and

Top Secret (TS) material handling procedures within a secure military environment.

EDUCATION

Currently preparing within time, to take the CompTIA; Strata IT,A+, Security+ and later on CEH (Certified Ethical Hacker) to work at being a proficient Cyber Security Specialist.

Currently taking online military classes, certifications, cross training/OJT; such as Chaplain Assistant (56M), HAZMAT/CBRNE (74D) and Psychological Operations Specialist (37F).

TECHNICAL EXPERIENCE

Software/Databases: BMC Remedy Action Request Trouble Ticketing System (TTTS)/version 1.26r, Active Directory Training, Microsoft Office Suite, AHLTA, CHCS.

Operating Systems: Windows (Migration) 7, 8, 10, Mac Tiger OS XP, ACSR, DST, CADM.

Hardware/Networking: 79VM=Taclane S/N, STU/STE (Secure Phone/Data fourth generation), NIPRNet (Non Classified Internet Protocol Router) and SIPRNet (Secret Internet Protocol Router), VoISP Phone, VoIP Phone, Motorola PTP-600 Ethernet Bridge, SATCOM Cell Phone, RAID tower system.

Military Certifications: Marking Classified Information, Derivative Classification, and Cyber Awareness Training on PII, PHI, Breaking-The-Glass and FOUO (For-official-use-only) Classifications.

PROFESSIONAL EXPERIENCE

Bank of America / Signature, Saint Louis Mo. September 2016 – Current

Contractor A.M.A.C (Adds Moves and Changes) Technical Support.

•A Responsible for the execution of ATM installations, removals and projects to fulfill planning and sales initiatives throughout the bank. Responsible for the loading of ATM information into various systems to carry out the installation process including, but not limited to: Base24, Gasper, Icom, Tivoli, SmartClient, VTM, Opteview, Remedy and Fulfillment Execution Engine.

•Conducts analytical tasks to identify hardware/software/network performance issues, and works with suppliers and other business partners to determine and complete remediation tasks Position summary and key responsibility.

•Worked with various internal and external business partners to gather information, troubleshoot and escalate as needed to complete scheduled and/or unscheduled ATMs’, 2nd Gen ATMs’ and ATAs’ activity.

EVETS Enhanced Veterans Solutions, Scott Air Force Base, IL August 2015 – February 2016

C2CallCenter Help Desk Specialist (Contractor)

•Responsible for five government proprietary systems in which we perform call backs or receive calls to enter within a Remedy system.

•My customer base consists of American military, NON-US military, GS contractors and civilians (foreign and domestic).

•Process within a forty hour working environment; 250-450 emails, 500-800 incoming and outgoing calls.

•C2 Remedy providing incident logging and tracking capability, customer support staff/expertise from a global AMC C2 system helpdesk support, operations and maintenance.

CHCS/AHLTA Technical Support, Scott Air Force Base, IL December 2014 – March 2015

Medical Information Services Flight (Contractor)

POC (Point of Contact) for all 800, CHCS/AHLTA non provider/credentialed user accounts and technical issues submitted to Military Health Systems (MHS) help desk.

Apply MHS system access controls to protect against unauthorized modification/destruction of information/interruption of services.

Backup CACHE journal, CACHE full files daily, system disk and volume sets on a weekly basis.

Ensure that pharmacy labels and batches are printing appropriately

The United States Army Reserves, Jefferson Barracks, IL October 2010 – Present

Military-Occupational-Specialty 74-Delta/Chemical Biological Radiological Nuclear H/Y Exp. Specialists

Assigned headquarters unit IT under supply department, assist with desk-side support services for end-users with hands-on and shared desktop assistance, as well as prompt critical hardware and application support, minimizing end-user down time.

Non-Commissioned-Officer- in-charge (NCOIC), of CBRN inventory, training of technical equipment, within a fully stocked government-sensitive-controlled-items area, worth one and a half million dollars.

Amoxaque, East Saint Louis, IL January 2008 – Present

Business Systems Consultant

Technical service within the community, to individuals, church organizations and local business using specific product knowledge to repair information migration and restore systems functions.

Troubleshooting and repairing desktop, laptop, and tablet, hand-held-computing platforms on a closed Wi-Fi network.

First Free Will Baptist Church of East Saint Louis, IL May 2014 - Present

Active Volunteer Information System Technician

Assist with desk-side support services for end-users with hands-on and shared desktop assistance, as well as prompt critical hardware and application support.

● Training, setting up and maintenance of technical equipment, explaining troubleshooting

procedures, information gathering and assistance with video/telephone conferencing.

United States Navy Active & Naval Reserve, San Diego, CA February 1992 – July 2008

Radioman / Information System Technician - Noncommissioned Petty Officer 3RD/E4

Provided desktop support, ran nightly backups and set up new users.

Correlated, dispersed Intel briefs via Microsoft PowerPoint from sources such as NIPRNET, SIPRNET, GWAN, NSANET and JWICS to officers for proper decisions within the field.

Maintenance during collateral duties included troubleshooting network issues and disaster recovery.

Maintained both unclassified and classified networks of over 300 workstation terminals in port and on shipboard, also 4 servers.

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