Customer Service Sales

**** ********* ***. ***. *** 410-***-****

Baltimore, Md. 21223 **************@*****.***

KATITA PHILLIPS

Objective: To obtain a challenging full time position with a company that will allow me to utilize and increase my skills while advancing my career and contributing to my employer's growth.

Experience:

05/2005-Present Spectrum Support - Eldersberg, Md.

Program Manager/Team Leader/ Direct Support Staff

Assist Individual to help achieve personal goals

Assure that each Home is a warm, safe and inviting environment that meets licensing standards

Assure that the appropriate staffing supports are provided in each person’s home as identified in his/her IP by recruiting, hiring and supervising residential staff and managing the work schedule for the staff person

Assure that staff, have the required and individualized training and additional certifications to meet the needs of the individual being supported.

Assure that supports and other services provided with and for each individual are provided in a manner consistent with the agency’s supported philosophy

Assure that each Individual has an IP and as necessary a BP and/or nursing care plan, that is current, implemented, monitored and revised as necessary to meet individual needs.

Assure that each individual’s health and medical need are met in a timely manner and that documentation of all health care appointments, follow ups, medication and or/or treatment is documented

Knowledge of and ability to manage the budget of each home

Prepare reports, including but not limited to E-Time, incident reports, petty cash, unannounced visits, monthly attendance, activity calendars, household monthly QA checklist, and quarterly reports for review and sign off by Resident director

Provide structure and emotional support

Assist in the facilitation of resolving behavioral issues

Assist Individual with personal hygiene

Manage and dispense Medication

Complete detailed, accurate documentation as assigned

Transport Individual to and from appointments and recreational activities

Communicate effectively with individual and family

Prepare meals and light housekeeping

ETC

1999-2008 Labor Ready, Inc. Baltimore, Md.

Branch Operations Manager/Customer Service Representative

Accountable for providing leadership, development, planning, and organizational strategies for the branch staff to ensure

the overall financial and operational success of the branch

Recruited customers by way of performing outside sales calls by face to face and B2B

contact, cold calling, telemarketing, and appointment setting, all industries

Assist with Implementing and managing detailed marketing activities to increase customer awareness,

Organized sales blitzes, and conducted site evaluations

Utilized a consultative sales approach to develop and increase sales opportunities

Evaluated and maintained a pool of qualified candidates with the proper skills to meet the clients criteria

Recruited employees by way of phones calls, job fairs, and an internal thorough screening process

Responsible for dispatching and/or transporting temporary employees to jobsite by way of best match dispatch

Resolved customer complaints and inquiries

Established price strategies and quoted customers consistent within the company's margin goals

Maintained branch's budgeted expenses

Prepared and submitted required administrative reports and financial information related to monthly P& L's

Developed action plans for the monthly and year growth projections.

Conducted branch's weekly close

Supervised all accounts receivable

Provided customer service, safety, and hazard prevention workshops for all staff and temporary workforce. Processed and verified payroll for assigned temporary workers on site

Notable Accomplishments

Baltimore, Md. –

2001-Promoted to Branch Operations Manager

2001- Customer Service Rep for 1st and 2nd Quarters

Education:

New Spiritual Foundation Senior High- Diploma Baltimore, Md.

Certifications/Courses Completed

Behavioral Principles and Strategies

Medication Technician

First Aid/CPR

Blood Born Pathogens

Management/ Sales and marketing

Tescor Administration (Behavioral Assessment)

Excellence in Customer Service

Contact this candidate