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Desktop Support Technician

Location:
Houston, Texas, United States
Salary:
25 hr
Posted:
January 17, 2017

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Willie B. Harrison Jr.

***** ******* **.#.**** • Houston, TX. 77035 • (832)-***-****

Summary of Skills

Desktop Support, telecommunications, project management, personnel supervision, network administration.

The operational usage of various voice and data communications systems and all associated peripheral equipment.

Professional Experience:

From 1990 to present I worked contract Desktop/Network Support Tech. and Administrator for various agencies on assignments to N.A.S.A., Reliant Energy, Exxon, HISD, Hess, Enron,, American General, Suddenlink Communications and United Airlines.

11/2015 – Present TekSystems/MD Anderson Hospital

Position – Associate IT Support Technician ( EPIC Software and VMS HW Installation).

Assists customers and customer departments’ support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop environment including but not limited to: on-site asset installation, problem diagnosis/resolution and advisory information in the use of desktop assets.

Identifies problems, applies optimum solutions and communicates the resolutions to the customers, management and other support personnel.

Own assigned issues, maintains complete, accurate and up-to-date incident tracking information via institutional incident ticketing system through the lifespan of assigned issues, escalates to appropriate support departments where appropriate and follows up with those departments until a solution is found and customer satisfaction has been determined.

07/2015 – Present Smartsource/Chase Bank

Provided break fix and IMAC support for Chase Bank branches in the greater Harris Co. area.

11/03/2011 – 08/2014 Decision One/United Airlines.

Provide day to day Desktop Support to Airline personnel under immediate time constraints. This support has grown to include nationwide and South American travel to support the design, SW packaging, implementation, testing and standardization of newly produced and hybrid systems.

This job was the results of the Continental/United Airline merger of two totally different IT systems that has to work seamless to the flying public.

07/10/2010 – 11/03/2011 - Various Contract Agencies (TekSystems)

This is a contract assignment to Medline Hospital Supplies.

PC reimaging of 2000 + desktop and laptops with windows 7. Reinstall client profiles, VPN configurations and provide post deployments user training. I was also chosen to go to Chicago and assist with VoIP phone installation project.

11/6//08 - 07/10/2010 - Suddenlink Cable Position: Contract Desktop Support II

Custom Enterprise PC builds, systems troubleshooting, memory installation, hard drive upgrade,

PC Imaging (Windows 7) deployments, software user training Active Directory user administration deployed and

Maintained IP phones, etc.

2003 – 2008 American General Position: Contract Sr. Desktop Support Technician

Custom Enterprise PC builds, systems troubleshooting, memory installation, hard drive upgrade,

PC Imaging (Windows 7) deployments, software user training Active Directory user administration deployed

( Resume’ Willie B. Harrison Jr.) Page 2

1998 – 2003 - HISD Position: Contract IT technician

Responsibilities, PC moves, adds, and changes.

1995 -1997 - Reliant Energy Position: Contract Deployment Technician

Lead Analyst for rollout of Lotus Notes & desktop standardization (Office 2k, IE 5, WIN2K, Tivoli, Compaq and Palm pilot HW ) application packaging with InstallShield developer 7.0, image construction and software installs for 16000 PC rollout (24 Mos. Reliant energy) promoted to lead mid-way through this project

1994 – 1995 - Amerada Hess Position: Contract Desktop Support Technician

Custom Enterprise PC builds, systems troubleshooting, memory installation, hard drive upgrade a PC deployment, and software user training etc.

1993 – 1994 - Exxon Position: Contract Desktop Support Technician

Custom Enterprise PC builds, systems troubleshooting, memory installation, hard drive upgrade, PC Imaging PC deployments,(Novell/Lotus Notes) user administration, software user training etc.. Software Installation – Various operating systems (Win. NT, 2K, XP ), applications (MS Office, Exchange and Lotus Notes 4-6.5).

1991– 1992 - NASA Position: Desktop Support Technician

Custom Enterprise PC builds, systems troubleshooting, memory installation, hard drive upgrade,

PC Imaging and deployments.

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1990 – 1991 - Enron Position: Network Technician

Responsibilities: HW installations – Routers (Cisco & Wellfleet), hubs, Multiplexers, bridges and concentrators.. PBX installations, moves adds, changes and administration ( AT&T Definity G2 &3, NT SL. Data communications systems – T-1, CSU / DSU, modems, frame relay, x.25, ds1, etc

Education:

6/89 – 8/81 Control Data Institute, Houston, TX.

Computer Programming Technology

1/84 – 4/85 Total Electronics Institute, Houston, TX.

Electronics Technology

11/79 – 6/81 Embry Riddle Aeronautical University

A.S. Aviation Facility Management

Military Service:

8/78 – 8/81 U.S. Army Communications Command

Air Traffic Controller

8/81 – 8/85 US Army Reserve

Flight Operation Coordinator



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