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Sales Customer Service

Edmonton, Alberta, Canada
January 17, 2017

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A n t o n y C u m i n e

****, ********, **, ********, *** 1J4, Alberta, Canada

Tel: 001-587-***-****, Cell: 001-780-***-****

S k i l l s

Project Lifecycle Management

Risk Assessments

Research & Development

Hardware Design/Integration

Stakeholder Management


Product Development Management

Experimental Design Activities

Quality Assurance

Relationship Building

Results focused

Strategic and Conceptual thinking

Background Summary

I am a self-motivated Project Coordinator with over twenty years of project experience. Highly competent in my field of expertise, and able to manage industries financial pressures and demands. I am a versatile, analytical and hard working professional with a practical hands on approach, who always perseveres to achieve the best results. I competently collect and analyse technical information to enable me to structure and complete the project. I am skilled at building and sustaining long term relationships with internal and external stakeholders. Detail orientated, organised, personable and enthusiastic leader with the ability to comprehend, coordinate and manage multiple projects whilst remaining focused on the key outcomes and objectives for the customer and business.

Profess iona l Expe r i enc e

National Oilwell Varco (2012 – Present) Position: Project Coordinator

Lead and coordinate with internal and external stakeholders across various departments including; sales and marketing, manufacturing, project management, engineering and external vendors.

Creation of full quotations including; collection and assembly of bid materials, creation of technical descriptions for new equipment, construction of cost spreadsheets for reviewing profit margins, maintenance of the IQ2 database specific to quotation and creation of hard copy documentation binders.

Coordinate, plan and create quotations for new and existing oil rigs including equipment for new and existing clients.

Collaborate with upper management to evaluate and propose risk assessments for costing and margins.

Use project management methodologies to ensure quotations are completed within the expected timeframe with effective communication to all necessary stakeholders and management.

Evaluate project requirements and select equipment configuration to meet customer specifications.

Analyse technical drawings when coordinating projects to ensure the correct equipment is included in proposal.

Focal point for customers in resolving issues, proposing and discussing quotation’s and providing solutions to ensure client value and satisfaction.

Actively strive to obtain and maintain effective working relationships with new and existing clients through attending corporate sporting events and meeting on a regular basis.

Launch new equipment into IQ2 software system.

National Oilwell Varco (2012 – 6-month orientation within the NOV rig yard)

Experience in welding and installation of high and low pressure pipping throughout substructure, mast and utility suitcases.

Practiced and demonstrated competence in grinding utility cable booms.

Ability to fabricate clamps and piping.

Participated in mechanical and electrical rig up.

Installation of HVAC units on buildings.

Supported the testing of drawworks, mud pumps, catheads and other equipment.

Complied with safety and compliance regulations. Vicarage Press (2004-2012) Position: Sales Executive

Sell advertising strategies to corporate companies throughout the Great Britain.

Trained and developed sales staff, initiating monthly performance reviews to enhance performance.

Analysed data and used information to drive sales personnel into achieving sales targets.

Ensure and maintain complete Customer satisfaction.

Sustain and further develop relationships with established and new clientele.

Design and advise clients on advertisements included in Vicarage Press publications.

Manage and maintain company accounts to a regulatory standard, to protect the reputation of Vicarage Press and to ensure profitability to invest further within the business.

Launched new products into the marketplace to replace existing products increasing annual sales.

Analyse competitive product offerings in terms of features and benefits as well as price points.

Review product pricing and gross margin goals for existing products annually and establish new product pricing.

Led a cross-functional team with representatives from manufacturing, Customer service, quality, accounts receivable and logistics.

Worked with the key account to jointly establish sales forecasts, conveyed these forecasts to manufacturing, and met with manufacturing and logistics on a weekly basis to ensure timely product delivery.

Reorganised Customer service to properly align with sales teams improving communications and reducing time sales spent on non-sales related administrative activities.

Managed the renewal of contracts.

Vardis GB Ltd (1994-2004) Position: Sales Manager

Managed, coached and motivated sales team to achieve targets.

Engaged with management on a regular basis to provide an update on sales, staff achievements and challenges.

Ensured the sales team and office staff are empowered and competent to provide a professional service by conducting weekly team meetings and one on one’s.

Coordinated with the Sales and Marketing department regarding product enhancements.

Distributed key account sales reports by branch to regional managers and reviewed sales goals via telephone conferences.

E d u c a t i o n

Advent IT Training College Kidderminster, West Midlands, Comptia A+ Certified IT Technician December 2009

Advent IT Training College Kidderminster, West Midlands, Comptia A+ 220-601 September 2009

Comptia A+ 220-602 December 2009

Preston College Preston, Lancashire,

City in Guilds Leisure & Recreation September 1991 Ormskirk CrossHall High School Ormskirk, Lancashire General Certificate of General Education (GCSE) July 1989 T e c h n i c a l S k i l l s

Microsoft Office

IQ2 Quotation System

Visibility (BOM Database)

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