Customer Service Store Manager

SUMMARY OF QUALIFICATIONS

Goal-oriented professional with strong leadership, communication and interpersonal skills. Effective critical thinking, organizational and planning experience. Strong work ethic with demonstrated success in both teamwork and individual situations.

EDUCATION

St. Joseph’s College Patchogue, NY

Executive Masters of Business Administration Gradation Date: January 2018

State University of New York College at Old Westbury Old Westbury, NY

Bachelor of Science in Finance December 2013

RELEVANT COURSEWORK

Organizational Behavior& Management

Principles of Statistics

Financial Management

Business Communication

Leadership& Managerial Development

Financial Market & Institution

Business Strategy& Policy

Corporate Finance

WORK EXPERIENCE

Dunkin Donuts Ronkonkoma, NY

Shift Leader April 2015-Present Position(s) Month Year-Month Year (or Present)

Assist the store manager with interviewing, hiring, training and maintaining of employee records.

Monitor and counsel employees in their performance and customer service skills.

Collaborate with management and staff to ensure quality service to all patrons.

Complete and review daily inventory of all food and necessary supplies for establishment.

NBTY INC Holbrook, NY

QA Inspector January 2015-March 2015

Controlled the quality of products and manufacturing process follow through proper GMP Rules.

Recommend and monitored the corrective and preventive action for production line.

Checked batch records and other documents for complete accuracy and correction.

Wal-Mart East Setauket, NY

Sales Associate August 2009-March 2013

Helped customers and promoted new products and services.

Stocked items as necessary and zone the shelves.

Checked inventory works and assisted managers at request.

Answered telephone calls courteously and provide callers with information as requested.

Provided honest and positive feedback to the customers regarding the best products that fit to the customers' expectation.

SKILLS

Multilingual in English, Bengali, Hindi and Urdu

Proficient in Microsoft Word, Excel, Access and PowerPoint

Proficient in C++ programming

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