Human Resources Manager

ELIZABETH HARWOOD

**** ****** ***. #****, ***********, Ohio 44077

Home 216-***-**** Email: ********.*******@*********.***

Senior human resources professional with experience leading general human resources, organizational development and employee development functions. Demonstrates excellent leadership and team building that have contributed to increased efficiency of operations. Progressive manager successful in designing and implementing organizational effectiveness initiatives while effectively managing day-to-day human resources needs of the clients.

Extensive experience in:

Leadership Development

Performance Management

Coaching

Succession Planning

Organizational Effectiveness

Talent Acquisition

PROFESSIONAL EXPERIENCE

Cleveland Clinic Foundation, Cleveland, Ohio August 2012- Present

Senior Organizational Effectiveness Consultant

Functions as a strategic business partner driving talent management business strategies and cultural transformation in collaboration with leaders of the client departments served. Designs, develops and implements solutions in the areas of change management, succession planning, organizational design, strategic planning, leadership development, and executive coaching. Partners closely with leadership of client departments to ensure alignment and integration of development strategies with key business drivers. Conducts organizational diagnostics and provides targeted recommendations to improve organizational performance. Takes action to improve organizational culture, systems, processes, and structure. Presents logical rationale and recommendations in a manner that clearly links them to critical business priorities while adjusting influence strategy based on clients’ perspectives. Manages complex and multiple client relationships where each client is at different stages of change implementation.

STERIS Corporation, Mentor, Ohio January 2008- August 2012

Director Human Resources, Corporate

Provided human resources leadership to the senior executives of the corporate departments of the company which include Finance, Information Technology, Research and Development, Regulatory, Quality, Legal, Health and Safety and Human Resources. Responsible for the interpretation of and adherence to employment regulations. Developed corporate wide policies and practices in compliance with employment regulations that support employee engagement. Led the corporate talent acquisition team. Partnered with senior level leaders in the development of organization strategies and employee related practices and procedures that provided a strong foundation for meeting business objectives. Responsible for all HR day-to-day functions, performance management, organizational development, and employee relations for all client departments supported.

KEYBANK, Cleveland, Ohio March 2006-October 2007

Human Resources Relationship Manager

Provided human resources support to the senior executives of the Wealth Management and Middle Market segments. Drove the formulation and implementation of an integrated human capital plan in support of the business strategy. Functioned as an account executive for the overall execution of HR services to the client through strong collaboration with HR Centers of Expertise. Held responsibility for organizational development planning and implementation, coaching and human resource effectiveness.

Elizabeth Harwood page 2

KIDSTAGE, Mentor, Ohio 2004-2006

Owner and Artistic Director

Owner and manager of KidStage, a franchised business. KidStage is an enrichment program for children ages 4 – 18. Through the use of theatre games, exercises and stage experience students build self-esteem and gain theatre experience. Managed the work of four instructors and all aspects of business operation.

BOMBARDIER AEROSPACE 1999-2003

Senior Manager – Organizational Development, Learjet, Wichita, Kansas 2001-2003

Strategically drove organization’s development of its people by managing traditional and progressive organizational development initiatives, including performance management, succession planning, professional development training, workforce design, conflict interventions and management coaching. Directed the work of four organizational development specialists. Managed a technical training department of five professionals.

Led the HR function for the corporate departments which included the Finance, IT, Legal and Human Resources employees, provided direction to the technical training department and the HR administrative staff.

Human Resources Manager – Human Resources, West Virginia Air Center, Bridgeport, West Virginia 1999-2001

Provided direction to a Human Resources staff of four supporting 350 employees.

Managed all Human Resources functions and activities for the organization including compensation and benefits, talent acquisition, performance management, succession planning, employee relations and EEOC compliance.

Wrote a new policy and procedure manual for the organization and implemented many standard, structured HR processes and procedures, e.g. records, interviewing, orientation, grievance and sexual harassment reporting, disciplinary policy, performance management and salary review.

Coached the entire management team on effective communications with employees and team building.

Planned and implemented changes in health care provider annually.

Manager – Training and Development, Chicago, Illinois 1999

Responsible for the professional development and training of engineers, financial analysts, information technology technicians, mechanics and general managers. Assumed responsibility for the company-wide communication strategy. Served as a management and communication consultant to senior management.

Conducted a company-wide communication audit, developed a communication strategy and helped to implement it.

Sourced technical and business skill training vendors to meet the varied needs of the professionals located in Chicago.

UNITED AIRLINES, Elk Grove Village, Illinois 1989-1999

Manager, Field Services Training- North America 1998-1999

Provided overall direction to the North America Regional training centers to ensure time, quality and budget targets were met for training projects. Responsibilities included recruiting, selecting and administratively managing instructors and training coordinators assigned to the centers, developing professional development programs for training subject matter experts and working with Marketing, the North America division, and International divisions to ensure program delivery and priorities were consistent with business plans and strategies. Led a corporate training department of 160 managers and instructors.

Implemented standards and increased the consistency of training, a critical customer service factor.

Worked with local management at airports and reservation centers to upgrade training facilities.

Mileage Plus Inc., Manager - Program Development & Training, Rosemont, Illinois 1996-1998

Directed a staff of eight training professionals in the development and delivery of customer service training for Mileage Plus, a wholly owned subsidiary of United Airlines. In addition, directed staff in training program development tasks which involved working closely with United Airlines’ Marketing and Reservations Planning departments in the development of the frequent flyer program.

Elizabeth Harwood page 3

Senior Instructor / Instructor / Staff Programmer – Analyst, Elk Grove Village, Illinois 1989-1996 Management Information Systems Division (MIS) Training

Primary area of responsibility included interfacing with all levels of MIS staff and management concerning the provision of both technical and business skill education. In addition, consulted to management and staff on communication and organizational development issues. Facilitated Joint Application Design (JAD) sessions. Facilitated the Development Dimensions International (DDI) team building curriculum and coordinated the work of eleven other DDI facilitators.

Received Informational Services Division Annual Award for 1992. Provided communication coordination support to the CIO.

EDUCATION

Master of Science in Business Managerial Communication

Northwestern University, Evanston, Illinois

Bachelor of Arts, Baldwin-Wallace College, Berea, Ohio

Major: Business Administration

Minor: Communication

Contact this candidate