Customer Service Manager

Allen Zhao

**** ********** ***, ********, ** ****0 626-***-**** ************@*.****.***

EDUCATION

University of California, Los Angeles Los Angeles, CA Bachelor of Science in Math/Economics Dec 2016

Cumulative GPA to Date: 3.2

Relevant Coursework: Management Accounting, Auditing, Tax Principles, Business Law etc. CERTIFICATION

VEE Completed Jun 2016

Customs Broker Exam Oct 2016

PROFESSIONAL EXPERIENCE

Imomom Inc Van Nuys, CA

Business Operations Coordinator Oct 2015 – Sep 2016

Providing day to day business operation support, e.g. processed AP transactions to vendor and expense reports, updated website for new merchandise, tracked online transactions for finalization.

Coordinating with other departments for verification for expense and collections.

Maintained inventories, returned wrong receivables, and drew back duties paid. America Asia Travel Center Monterey Park, CA

Tour Operator May 2012 – Sep 2016

Developed new tour product with limited resources that generated $12,000 revenue each week in the season.

Negotiated contracts with vendors such as hotels, airlines, etc. for business season.

Customized tour packages to meet the requirement for different customers.

Handled emergent situations, e.g. bus break out of town, extraordinary traffic, to ensure safety of customers and minimize company loss.

Provided satisfactory customer service for company reputation and customer retention. Go to Massage Spa San Diego, CA

Co-Founder/Manager May 2011 – March 2012

Determined business location, finalized contracts, and built the shop within budget and proposals.

Supervised the construction, dealt with relevant regulatory departments to obtain permits.

Partnered with advertisers for ad campaigns and kept track of the ROIs to optimize expense.

Created and analyzed customer database for marketing content targeting to maximize revenues. VOLUNTEER EXPERIENCE

Bilingual Interpreter

Providing translation for Chinese-speaking new immigrants at the local immigration court.

Helping new immigrants fill out forms for immigration office. SKILLS

Computer: Mac/PC, Microsoft Word/Outlook/PowerPoint/Excel (Proficient), Access, SAS, SQL, etc. Languages: Mandarin Chinese (Native)

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