Customer Service Sales

**** *** ******** *** ****, Harvest, AL ***** 919-***-**** *******@*****.***

David Arthur Gibbs

Areas of Expertise

District Management High-Level Sales Proficiency Advertisements Staff Supervision

Strategic Planning/Analysis Scheduling & Reporting Business Management

Daily Business Operations Customer Service Technical Training Mentoring

Inventory Management Cost Analysis Staff Hiring/Interviewing Process Improvement

Experience

2015-Present

Firestone Complete Car Care Center

Huntsville, AL

Sales

Responsibilities includes sales of service, tires and scheduling

Helping to train/mentor my current manager

Teach mechanics ways to do their job more efficiently

2011-2015

Gibbs Trinkets and Treasures

Fuquay Varina, NC

Owner & Manager

Utilized highly effective sales strategies to conduct estate sales, business liquidations and warehouse sales

Oversee all aspects of business, including functions pertaining to inventory management, advertisements and displays, research, cost analysis, scheduling and reporting

2004-2011

AAA Carolinas

Raleigh, NC

District Manager

#1 in Sales and Customer Satisfaction

Oversaw the east area of NC with a profit of $1.8M

Maintained responsibility for 12 stores, with 12 managers and 180 employees in the North Carolina region

Responded to customers’ inquiries and promptly resolved their problems

Interviewed and hired sales staff, while motivating staff to achieve goals

Oversaw daily store operations, managed inventory

Performed tasks pertaining to scheduling, reporting and budgeting.

Oversaw the implementation of construction projects for new stores

Interfaced with customers, ensuring the consistent delivery of quality customer service.

Analyzed non-profitable stores and implemented successful measures to enhance their productivity

Technical Trainer for all employees (including managers, service writers and technicians)

Designed training materials

Built company from 4 stores to 30 and from a $4 million a year company to a $40 million a year company

1998-2004

Crossroads Ford

Cary, NC

Master Technician

Team Leader

Education

AAA Carolinas: Various business classes

ASE Master Technician for 20+ years

GM Certified

Ford Certified

Automotive Certificate: Wyoming Technical Institute, Laramie, WY

High School Graduate: Mundelein High School, Mundelein, IL

References

References are available on request.

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