Customer Service Manager

MELISSA L. BYRD

Contact: 203-***-****

***********@*****.***

SUMMARY OF QUALIFICATION

Highly qualified and result-driven professional, demonstrating solid interpersonal communications, and problem solving skills. Adept at providing exemplary customer service, and mentoring employees. Currently seeking a position which will utilize all skills, abilities and areas of expertise as follows:

Customer Service

Data Entry/Accuracy

Administrative Support

Team Building/Leadership

Relationship Building

Strategic Negotiation

Problem Solving

Client/Vendor Relations

Record/File Maintenance

Team Building/Leadership

Customer Retention

Sales Techniques

Metrix System

CORE COMPETENCIES

Highly motivated, quick learner, and committed team player with a strong work ethic.

Providing exceptional customer service while ensuring satisfaction and retention.

Interacting with customers to educate them on company products and new services.

Training and coaching new employees to improve their performance and productivity levels.

Addressing and shipping merchandise, receiving, and record incoming items, and arranging for the transportation of various items and products with shipping manager.

Professional Profile

Customer Accounts Manager (2006-Current)

Century Small Business Solutions, Stamford, CT

Responsible for resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing.

Build relationships with clients, sales team, superiors, coworkers, and other professionals.

Collaborate with Accounting department of payment, credit, and invoicing

Customer Accounts Representative (2004-2005)

RBS Bank, Bridgeport, CT

Answered an average of 300 customer calls in a day through the call center queue.

Worked with Senior Representative in the Promise to pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current Performed duties in the Retention department retaining customers who wanted to cancel their accounts.

Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes.

Performed queries in multiple databases. Adhered to government monetary regulations.

Customer Accounts Manager (2002-2004)

Latex Foam International. LLC, Shelton, CT

Collaborate with the Chief Financial Officer.

Served as liaison for customers, management and production.

Managed over 1,000 accounts.

Negotiated contracts that assured quality and met standard of customer.

Coordinated with all departments to ensure productive operations.

Negotiated and purchased product from international customers.

Floor Manager (1999-2002)

Shaw Industries, Andalusia, AL

Maintain accurate inventory of warehouse.

Follow up with clients on status of product.

Meet deadlines and last minute emergency request.

Maintain daily operations and production coverage.

Assigned employees to daily task and production requirements.

Regional Contract Service Administrator (1995-1997)

Fuji Medical Systems, Stamford, CT

Received all phone calls from hospitals, vendors to prepare quotes Imaging machine

Prepared monthly status reports detailing completed quotes by region, customer, values and contract type to the business managers.

Provided customers with service request for Imaging product in the way that it has been promised

Make copies, collate, bind and staple, and file documents and reports as needed

Organized, prioritized, and structured tasks and information accordingly.

Computer Skills

Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

Microsoft Windows XP

Microsoft Office XP Professional

Contact this candidate