Service Representative Sales

Brooke Gentile

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Education

ASSOCIATES DEGREE IN BUSINESS 2005 ORLEANS TECHNICAL INSTITUTE

Major: court reporting

Graduated summa cum laude

ACADEMIC 2000 ABINGTON HEIGHTS HIGH SCHOOL

Skills & Abilities

Excellent, typing and editing skills

Typing skills 85 WAM on a computer and 225 WAM on a stenography machine

Efficient time management skills

Effective in performing written and oral communication

Microsoft word, Excel, and Pinpoint

Knowledge and competitive in marketing

Proficient in procedures and products in banking

Experience

CUSTOMER MARKETING SPECIALIST BANK OF AMERICA JUNE 2013-CURRENT

Servicing credit cards and transitioning into sales.

Assisting customers with balance transfers/direct deposits

Assisting customers with applying for new cards to deepen the bank’s relationships

Solving complex problems due to a variety of banking and/or credit card issues

Exceeding expectations in my department every month.

Finished #7 in overall customer satisfaction.

Received a number of rewards for topping the sales charts.

Complying with the bank’s policies and procedures and staying up to date on them

Becoming an ally for the bank’s outreach groups such as LGBT and LEAD for women

Expressing leadership qualities to participate and be a coach for new hires

HEALTH AND WELLNESS MATERNAL FAMILY AND HEALTH SERVICES MARCH 2012-APRIL 2013

Utilizing my time to contact pregnant and/or breastfeeding clients at home

Seeing pregnant clients in clinic and educating them on how to breastfeed and/or addressing their barriers or concerns with breastfeeding

Seeing breastfeeding clients in clinic and addressing any problems or concerns regarding breastfeeding

Auditing/maintaining/issuing breast pumps to clients that fit the policy and criteria of the company

Teaching a free monthly class on breastfeeding basics for clients and family

Participating in outreach programs, which I won the statewide breastfeeding bulletin contest in 2012

DATA PROCESSOR TMG HEALTH JUNE 2008-2009

Signing into data base from home and keying in medical claims

Maintaining confidentiality as per HIPPA regulations

Obtaining/releasing confidential completed medical claims to work site

Making sure all corrections for medical claims were addressed before sending them back to work site

FRONT DESK ASSOCIATE/BANQUEST HOSTESS/HEAD SERVER ATLANTIC SANDS HOTEL AND CONFRENCE CENTER AUGUST 2005-FEBRUARY 2008

Assembling/deconstructing banquets per customer’s specific requests

Operating banquets to the customer’s and hotel’s highest expectations

Accommodating/anticipating guests needs to a level of high quality

Addressing guest’s concerns with rooms or hotel in general and determining a proper course to solve the issue in a timely fashion

Performing opening and closing duties in the restaurant

Operating breakfast buffet/ tending to big parties/ training new employees

Taking reservations for rooms and/or dinner

CUSTOMERR SERVICE REPRESENTATIVE DIAL AMERICA MARCH 1998-MARCH 1999

Encouraging contacts to utilize our services and products/ received top seller 18 weeks in a row

Assisting contacts in applying for pre-approved credit cards/won the Quality Assurance Award

Entering information into company data base

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