Customer Service Manager

DEIRDRE SIMMONS, PHR, SHRM-CP

** ****** *****, *******, ** 06810 C: 201-***-**** ***.**@*******.*** Extraordinary leader is seeking an opportunity to utilize business acumen and human resources knowledge in a key role in your organization; a collaborative, progressive, best in class, professional environment. Areas of expertise and interest include: coaching mid to senior level employees, employee relations, performance management, implementation of strategic initiatives, creating and/or supporting a learning organization and providing advice and guidance on HR compliance and legal.

Human Resources Business Partner, 08/2014 to Current Dress for Success Worldwide – New York, NY

Support and advise CEO by providing human resources guidance and counsel; analyzing information and processes

Optimize HR impact by translating business strategy and objectives into the appropriate HR actions and initiatives including a time and attendance system that affects compliance, staffing and culture Provide counsel and regulatory compliance on employment laws such as ADA, FMLA, FLSA, Title VII, and California

Provide effective and inspiring leadership while implementing change management strategies as shown in the client presentations for 12-15 women per session and one-on-one employee coaching Consult with the 7 managers and leaders on complex employees relations issues and identify strategies to improve

Ensure effective benefit communications and works cooperatively with finance and outside vendors in the production and delivery of all related messages and materials Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention and employee experience

Led a comprehensive safety training for 30+staff members including 12 remote team members Resolved employment-related disputes through proactive communication; average about 5-7 employee relations issues per month

Administered benefits systems and researched and provided information to CEO and controller on where to move $680,000 worth of 403B assets

Represented organization at personnel-related hearings and investigations Human Resources Business Partner & Consultant, 04/2009 to 11/2015 Cast Your Net 153 – New York, NY

HR Consultant, Brooklyn Charter School (1 of 7 Clients) Employee Manual:Researched and wrote HR policy with agency-wide impact helping to create an environment of success

HR Legal: Advised the board of directors on complex, sensitive performance and conduct-related employee issues and relationship building as a mitigating factor in reducing contention and potential lawsuits as well as compliance

Strategic Planning: Lead the identification, development and implementation of broad HR strategies as it relates to operations and coached the board on HR functions that could have strategic impact i.e., recruiting, performance management and policy implementation

PROFESSIONAL SUMMARY

WORK HISTORY

HR Manager /Director, 01/2008 to 04/2009

PACO Group – New York, NY

Delivered Performance Management training and coached senior level associates to deliver detailed, comprehensive and action oriented employee reviews Instituted WebEx training for remote new hires enhancing overall communication to the organization Assessed the needs of the organization and was able to help target the recruiting that resulted in filling 6 Corporate positions from Administrative to C-Suite level, as a result of building relationships with clients, communicating with managers and using no-fee sourcing resulting in a savings of over $30,000 Transitioned 50+ employees during open enrollment to new life insurance, dental & medical with 1/3 of them being remote employees-ability to lead and to inform multiple levels of employees in a variety of situations Found $35,000 cost savings w/all but medical and a less than 9 % increase when the market increases are at 12% for medical this included a procurement process to find the best available broker, as an example of research and problem solving competencies

Ford Motor Company, Customer Service Center and New York Territory Manager (developed strong business skills)

Pepsi-Cola, Territory Manager and Union Labor Manager (utilized business skills, leading people and labor relations)

Qualex, Territory Trainer (provided customer service and training) Bloomingdale's 59th Street, Training Manager and Special Events (lead people, employee communications, project management and coaching also partnered with senior leaders on store initiatives) Axion /Preferred Health Partners, Director of HR (provided program implementation guidance, union representation and staff management)

Bovis Lend Lease, HR Coordinator (operated as a program manager utilizing HR competencies and program development skills)

Department of Homeland Security, EEO Advisor (provided training sessions, legal guidance and gap analysis and solutions)

Microsoft Suite: Word, Excel, PowerPoint, Outlook, Visio; Mac Suite: Notes, Numbers, Keynote; Adobe Lightroom; Nikon and Canon Photography;Basic skills with ETC Ion (lighting); Canva and general website development Bachelor of Arts: Organizational Communication w/Management & Supervision, Purdue University - West Lafayette, IN

Coursework in Communications, Human Resources Management and Psychology Coursework in Business, Management and Communications Master of Science: Human Resource Management, Current University of Connecticut - Hartford, Connecticut

Successful coursework completion in HR Metrics and Talent Analytics Mastery of Business Acumen and Strategic HR Management Coursework in Coaching, Leading Yourself and Others with practical application Recipient of Experiential Learning Collaborative Certificate GPA of 4.1

ADDITIONAL WORK EXPERIENCE

TECHNOLOGY

EDUCATION

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