Customer Service Administrative Assistant

Rebecca L. Newcomer **** Silver Brook Drive

Mechanicsburg, PA 17050

717-***-**** - home/fax

717-***-**** - cell

*********@***************.***

Professional Overview

Over seven years of experience in office/system support with three years serving as a Help Desk System Support Specialist. Strong background in MS Office Suite and AS/400 applications. Duties include the support and troubleshooting of AS/400 applications and third party software applications. Significant experience in health care and administration. Also, I have 1 year’s experience in processing dental claims and providing dental customer service. I also have over 11 year’s experience doing Notary Signing Agent work.

Professional Experience

•Notary Signing Agent PBN Solutions, LLC May 2005 to present

Since May I have worked with several different title companies, lenders and affiliates. I have done refies, 151/2 d mortgages and lines of credit. Between Nov 2004 and May 2005 is when I became a Notary and then studied for my Notary agent certification.

•DentaIComp, Inc. Dental Claims/Customer Service Sep 2003 - Nov 2004

Processed dental claims for various providers and provided customer service to providers and patients on a daily basis.

•Select Medical Corporation Help Desk/System Support Analyst Jan 1999 - Apr 2002

Served as an AS/400 support analyst on a team monitoring and troubleshooting health care systems. Provided support in creating user ids, email accounts, and monitoring printer and network issues. Perform various ad-hoc reports for over 250 inpatient/outpatient hospitals and daily/monthly reports for various pharmacies. Perform project maintenance on pharmacy and hospital codes, labels, and detailed management reports.

•SYNERTECH Systems, Inc. Administrative Assistant July 1995 - June 1998

Served as an administrative assistant to the director of information systems. Scheduled meetings, training classes, and travel arrangements. Provided support to the business analysts with entering and follow-up on help desk problems. Performed miscellaneous ad-hocs projects and reports to senior management.

•PA Blue Shield Correspondent Clerk May 1991 - July 1998

Served as an assistant to the manager of the Medicare department. Performed secretarial tasks including filing, copying, and projects involving Word documents and Excel spreadsheets.

Technical Disciplines

Software

MS Office Suite, Windows 95/98/NT McAfee, PC Anywhere, Shiva, Kronos, ProNet, FaxUtil, MIMS, ICF, DbaseIV, Meditech, Harvard Graphics, User Manager, HMS-AS/400, NEJobs/Interfacing, Term Server Client, Medisoft, SIMS.

Rebecca L. Newcomer

3922 Silver Brook Drive

Mecha nicsburg, PA 17050

717-***-**** - home/fax

717-***-**** - cell

*********@***************.***

Education

Greenwood High School -Millerstown, PA -Diploma

Horizons -Network Certification

At-Home Professions Medical Claims and Billing Specialist Apr 2002-Oct 2002

Finished my course with a GPA of 92%. Studies included: ICD-9/CPT coding, filling out claims for various insurances and third

parties, medical terminology and anatomy.

At-Home Professions (Medical Claims and Billing Specialist -Fort Collins, CO -Diploma

Notary Signing Agent -PAN

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