Technical Support Active Directory
Resume:
PAUL ALLEN
*** ********* ***, #***, ********* Spring, FL 32714 *********@*****.***
Summary
Infrastructure systems engineer more than 20 years of experience in medium and large enterprise environments. Excellent communicator who is adept at Project Management, Asset Management, Vendor management, Network Administration and End-User Support. Exhibits a combination of business acumen and technical expertise to ensure productivity and cost savings. Proficient with Microsoft Project and Visio.
Experience
PulteGroup, Inc. Orlando, FL Mar 2006 – Present
Infrastructure Systems Engineer
Designs and implements the physical infrastructure, system operations, management, support methods and procedures for multiple physical locations using Autocad Design Suite
Travels up to 50% of the time to coordinate and oversee installation of infrastructure related activities (racks, power, cabling, circuits, etc.) and vendor scheduling for various remote site activities, i.e. site surveys, new office locations, office moves, and expansions
Experienced with IT Building Infrastructure including: structured cabling design and installation, network design and infrastructure (WAN/LAN, routers, switches, firewalls, Wireless APs TCP/IP, patch panels, Wireless LAN), voice design and infrastructure (VoIP, PBX, Call Center) A/V design and infrastructure
Configures, designs and implements server, network, and storage solutions (Windows Server, Active Directory, DNS, MS-SQL, VMware, NetApp, etc.)
Gains IT and business stakeholder commitment as needed for all technology plans as well as helps evaluate and select technologies required to meet business needs
Coordinates voice/data/security network equipment, servers, printers, and cable installation to ensure project deadlines are met, adhering to published lead times and standards
Effectively manages all administrative tasks such as tracking time per project, communicating project status and monitoring ticketing queue
North Florida Regional support contact for Orlando corporate office, Jacksonville satellite office, 30 plus communities (construction trailers and sales sites) and over 300 users
Oversees the ordering, scheduling and installation of network circuits
Negotiates Contracts, performs annual vendor assessments and Manages local low voltage, security, Audio Visual and backup internet providers
Submits annual budgets for all regional IT to Executive/Finance staff and IT division
Works with 25 national peers to provide national coverage, supplement skill levels and suggest process improvements throughout IT Department
Lockheed Martin, Baltimore, MD Aug 2004 – Jan 2006
Sr. Image Capture Specialist
100% travel position installing In-house SSA developed system at over 20 national sites
Installed servers, scanners, workstations needed for a Front End Capture System (FECS)
Trained over 1000 users and technical staff nationwide on how to use FECS
Supported Training staff on technical issues and updated training materials
Promoted to senior level and trained new technicians on installations.
Piper Rudnick, LLP, Baltimore MD Apr 2001 – April 2004
Technical Support Analyst
Provided 2nd level support for over 800 attorneys and 400 staff in 10 national offices
Worked closely with 3rd level support/Networking staff to resolve complex issues
Configured wireless devices (network cards and blackberries) and provided remote support for VPN, etc. for attorneys that traveled
Part of technical team to create/maintain Ghost images for all PCs in the firm
Trained field and HQ staff on corporate standards
Worked on desktop rebuilding project that provided break/fix inventory for users in the office
Tested upgrades made to environment by developers.
Planned upgrades from NT/2000 to Windows XP as well as Active Directory
Supported litigation solutions such as DOCS, Elite, and Summation
Accenture, Atlanta, GA Aug 2000 - Feb. 2001
Sr. Support Analyst, Contract assignment at Bellsouth
Desktop Support Level 2 for over 1000 users in Novell/NT networked environment
Processed all Move, Add and Change requests for computing equipment
Assisted network team with wireless access points installation companywide
Worked with Server team on domain conversion project
Worked with Exchange team on Lotus Notes to Exchange/Outlook conversion
The Coca-Cola Company, Atlanta, GA Jun. 1994 - Feb. 2000
Field Client Manager (3rd Level Support)
Trained and maintained procedures for outsourced technical support employees
Emerged as the Subject Matter Expert for Coca-Cola POS (Point Of Sale) systems
Developed, tested, maintained images of operating system standards for all PCs
Worked trade shows and special events that Coca Cola sponsored or hosted
References
Available upon request
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