Customer Service Microsoft Office

CHANEL NICOLEPRYOR

**** ******** ***** *** *** Huntsville, Al 35816

256-***-**** ******.*****@*****.***

Administrative Support Professional

Customer Services Office Management Clerical Expertise Human Resources

Highly analytical, self-motivated and skilled Legal/Administrative Assistant with over 10 years of extensive experience with ability to direct daily office functions and going above and beyond to provide comprehensive legal support. Detail-oriented and methodical with insightful creative thinking to plan and execute office management and clerical tasks as a front-line company representative within legal bounds and assigned resources even under stressful work conditions. Advanced knowledge and proficiency in computer applications such as Microsoft Office, Word, and Excel with strong technical abilities.

Areas Of Expertise

Coordinate Office Activities

Excellent communications

Advanced Legal Research

Executive-Level Support

Legal Activities/Transactions

Word processing and Typing

Filling and Data Archiving

Competitive Intelligence

Team/Result-Oriented

Problem Solving Skills

Schedules & Meetings

Resources Utilization

Professional Experience

APPLETON PEOPLE PLUS, Huntsville, Al 2015 2017

Human Resources

Assisted interested applicants, Screen Applicants, oversee candidate interviews, injury reports, payroll disputes, Proficient in talk desk and fresh desk

Onboarding process, employment verifications, processing terminations, ready to work verifications

Recruit and source Candidates, Manage applicant tracking system, Ensure the ability to quickly staff positions, Pan and coordinate Recruiting events

PITTS & ZANATY, LLC, Huntsville, Al 2011 – 2015

Legal Assistant

Executed duties such as monthly DDS and /A/C status checks, obtained claim DDS Status from CNG, sent fax requesting status, updated statuses into CNG, and formulated files for hearings, submitting medical evidence based on clients needs.

Effectively assisted with walk-in clients, acquired all updated medical information for the claim, obtained current contact data, assembled all representative paperwork and submitted to SSA, and set up appointments for clients to file SSI/SSDI.

KNOLOGY CABLE COMPANY, Huntsville, Al 2009 – 2011

Customer Service Billing Specialist

Identified, researched, and resolved customer concerns and objections with advanced computer systems using Microsoft office, as well as delivered product and service information to clients; researched billing issues and misapplied payments.

Proactively processed requests from customers, provided information and price quotations to clients for digital, voice, and data; payment entries, daily cash, check balance and deposits, service order requests matching up with other departments.

VERIZON WIRELESS (Call Center), Huntsville, Al 2007 – 2009

Customer Service Representative

Proficiently received and made bill payments; anticipated customer requirements; responded rapidly to customer needs.

Expertly built mutually profitable relationships with clients and developed strong customer satisfaction reservation sales.

DELTA AIRLINES, Huntsville, Al 2005 – 2007

Reservations Sales

Adeptly produced an impressive experience for customers by answering their calls in an efficient, courteous, and accurate manner while gathering office compliance requirements by utilizing strong verbal and written communication expertise.

Skillfully made flight reservations for travel clients, answered all queries concerning flight arrivals and departures; quoted fares to assorted destinations; resolved customer’s concerns by an effective use of sales and customer service experience.

HOLIDAY INN, Huntsville, Al 2002 – 2005

Front Desk Clerk

Possessed a positive and upbeat personality to deliver outstanding customer service to the guests while having ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external clientele.

Considerately performed hotel operator and concierge duties such as registered guests, made and modified reservations, managed social events, scheduling, bookkeeping, daily finance reports, and followed varied approach to solving problems.

Education

Social Work, Oakwood University, Huntsville, Al, 2003

Paralegal Studies, Calhoun Community College, Huntsville, Al

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