Customer Service Assistant

Nichole C. Anderson

Contact

Tel : 216-***-****

Email:*********@*****.***

Address

***** *. ********* *********., ******, Ohio 44119

Key Skills

Strong written, interpersonal, and verbal skills.

Excellent information technology skills, including extensive experience with SAP, AS400 and Microsoft Office Suite.

Over 6 years of Management and Leadership Experience.

Strong collaboration skills. Able to form, foster, and maintain strong and positive, business relationships.

Have the ability to demonstrate confidence and the ability to interact at all levels within the organization.

Education

Cuyahoga Community College, Highland Heights, Oh

Graduation- (2018)

Work Experience

Playhouse Square October 2007-Present

Assistant Manger

Educate and train employees on company policies and state regulations.

Provide Leadership and guidance to all staff.

Ensure proper cash management controls are maintained by all staff members.

Responsible for inventory control and report generation.

Audit and review individual cash revenues and balances before nightly drop.

Morton Salt, Inc. July 2015-Present

Department Assistant

Maintain professional, timely and effective communication with all parties

Process orders and requests in line with company procedures and propose improvements to procedures and processes.

Provide timely and accurate information to incoming customer order status and product knowledge requests

Work with cross-functional teams to resolve customer complaints

Collect, organize, analyze, and disseminate information with attention to detail and accuracy.

Case Western Reserve January 2013- November 2014

Department Assistant, Office of Research Administration

Assisted with space inventory.

Helped prepare and disseminate files for annual survey process.

Provided on-site customer service to faculty, staff and students.

Managed calendar, correspondence and travel for office.

Coordinated communication with students, faculty, staff, and administration.

Department Assistant, Office of Alumni Relations

Organized, created files, and ran reporting.

Provided clerical support.

Acted as liaison for reunion classes and Alumni Weekend.

Helped coordinated Student Alumni Association activities.

Maintained alumni records in data base.

National Payment Processing

Office Manager

April 2009- January 2013

Provided leadership and supervised a team of 96 staff.

Maintained financial accounts.

Executed coaching and problem-solving skills to resolve any inconsistencies with performance and goal achievement.

Managed audit functions and ledgering balancing for weekly check run.

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