Administrative Assistant Customer Service

972-***-****

*********@*****.***

Richardson, TX

• Berkner High School, Richardson, Texas

• Richland Junior College, Dallas, Texas

• University of Texas at Dallas, Texas

Carol Nahkunst

SENIOR ADMINISTRATIVE ASSISTANT

Education

Skills

Achievements

Experience

Overview

Senior Administrator and Office Manager 2014–2016

TouchPoint21, LLC

• Provided customer service for incoming/outgoing calls and visitors

• Responsible for counting and assigning cash for armored car deliveries

• Organized tech calls and prioritized their level of importance

• Responsible for payroll administration

• Responsible for paying quarterly and monthly taxes

• Oversaw state alarm licensing for the company and for technicians

• Responsible for calendar management for all associates

• Oversaw inventory control

• Responsible for company mail and e-mail correspondences

• Responsible for planning events and meetings

• Personal assistant to the owner/President

Senior Administrative Assistant 2001–2012

Diebold, Inc.

• Worked as the Sr. Administrative Assistant for 3 Vice Presidents

• Worked as the Office Manager to 300 Associates

• Provided customer service for incoming/outgoing calls and visitors

• Planned extensive meetings and events for up to 3,000 on a regular basis

• Responsible for calendar management

• Responsible for sales and service inventory control

• Oversaw state alarm licensing for the company and for technicians

• Responsible for company mail and e-mail correspondences Bank of America 1992–2001

Diebold, Inc.

• Responsible for Payroll and Human Resources administration

• Organized travel planning, calendar management

• Oversaw customer relations

• Results-oriented Senior Administrative Assistant with 25 years of experience in providing strong administrative support initiatives in high volume, deadline-driven environments

• Highly adaptable, rapidly learns new procedures and processes, and offers uncompromising integrity, initiative, resourcefulness, consistency, and strong work ethic

• Experience in coordinating, planning, and supporting daily operational and administrative functions

• Executive Office Support

• Payroll Administration

• State Licensing

• Microsoft Office Suite

• Process Streamlining

• Customer Relations

• Travel Planning & Logistics

• Website Maintenance

• Inventory Management

• PowerPoint Presentations

• Calendar Management

• Expense Reports

• HR/Staffing Administration

• Multi-Project Management

• Meeting and Event Planning

• Received Award Certificate for

Exceptional Team Support for

Streamling Work Process for entire

Global Administrative Staff.

• Held a Security Clearance from the US

Marshals Office While at Diebold, Inc

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