LOUIS A. DIGIOIA

**** ****** ***** ***

Weston FL33331

203-***-**** E-Mail: acyaxy@r.postjobfree.com

SUMMARY

With over 20 years of Operations, Marketing and Sales Experience, I have an expertise in developing analytical solutions to advance key areas of direct-to-consumer and business-to-business models. I am experienced in analyzing operational protocol and revising standards for maximum efficiencies. For me, everything is an exciting opportunity to leverage my creative problem solving skills.

EXPERIENCE

Culture, LLC d.b.a. The Steam Co. June 2013 to Current Operations Manager

Developed key operational structure for the business including:

Construction of retail store, Creation of E-Comm Platform (Shopify), Creation of Social Media Platforms Construction of Laboratory Manufacturing Facility, Construction Fulfillment facility, Brand Development, marketing strategy, sales strategy

Hired all employees

Developed international supply chain relationships and distribution partners in 5 countries

Developed domestic B2B relationships with retail stores and wholesale distribution

Turned $90,000 seed money into $1.5MM revenue in just 8 quarters of business – Q4 2013 – Q4 2015

Company visibility – sells goods to consumers in 17 countries and wholesale distribution in 5 countries as a result of all efforts

Retrieval Masters Creditors Bureau

Quality & Compliance Manager March 2008 – June 2013

Promotion from DBDM position commensurate with previous operational and management experience

Manage key departments for the company including – Client Service, Correspondence and Quality Assurance

Measure efficiencies through ongoing analysis to understand where optimization of processes and personal will result in time and cost savings to the organization.

Institute policies in the organization to ensure effective implementation and adherence among all employees in my departments

Conduct weekly Quality Assurance exercises that oversee the compliance of 175 Call Center Representatives in both the U.S. and Overseas Operations (India). This includes call scoring, creation of call flow documents and weekly feedback sessions.

Retrieval Masters Creditors Bureau

Business Development Manager

Developing B2B relationships through cold calling campaigns. Working with C-Level decision makers to introduce the company’s service.

Increased company visibility in key markets increasing portfolio worth by tens of millions

Key Markets include Medical Laboratory, Hospital (Low Balance Segments) Consumer (Electronic Retail, Telecom, Tolls/Municipalities)

Performed ongoing analysis of existing work strategies that were aimed at the liquidation of receivables on behalf of the clients. I identified areas of cost savings that resulted in substantial increases in profitability through the work strategy

Proactively identify Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers

Proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and usage trends. Identify products and pricing that meet client needs and business objectives

Additional Highlights include:

Presenter at ERA D2C Convention (Las Vegas 2009) – The Bottom Line – Dropping the Dollar, not the Ball.

Member of the ERA (Electronic Retailers Association)

Board Member of the Education Committee and T.V. Council

Member of the HFMA (Healthcare Financial Management Association) Director Sales and Marketing

Future Industries. Stratford CT December 2004 –December 2007

Developed B2B relationships through cold/warm calling campaigns.

Worked with prospective Tanning Salon Owners to develop their business model and assist them in starting their venture.

Maintained client relationships via continued calling and selling residual products

(lotions/lamps/ancillaries)

Certified Educator and Trainer (Industry specific); averaging 20 annual presentations to groups as large as 300 with thousands trained overall.

Involved with all phases of company tradeshows including conceptualization and implementation of tradeshow events

Keynote Speaker/Presenter at ITA Expo (Nashville 2006) on behalf of company and its lineup of Indoor Tanning Products and Services

Director Sales and Marketing

Lipenwald Inc. Norwalk, CT April 2002 – April 2004

Created and implemented telesales processes and practices – this led to the company increasing gross revenues by 15% - additional $2MM of annual sales booked under my supervision (avg. ticket price of

$40) and a direct result of my creation of up-sell scripts and all call center sales personal training and ongoing management of that sales process

Hired/Trained all inbound and outbound phone reps for the company – after studying and understanding best practices for call center performance, the training was made standard and eventually passed onto my management team for continued implementation to new hires Sales and Operations Manager – Auto Product

Priceline.com Inc. Stamford/Norwalk, CT December 1998 –December 2000 Projects include:

Hired due to my years of automotive retails sales as priceline.com was just opening its doors and starting business

I hired and trained all call center sales reps and detailed how to deal with both consumers and dealers at the automotive retail level – I consider my accomplishments a key part of the early success that pcln achieved in the “Name Your Price for a New Car” segment of their business.

Involved in the production and development of two web-site launches and in-house CRM system (Auto product).

Developed standard operational procedures for sales force and sales support staff. A key member in the development of the Auto Services product.

Worked with marketing department on end-user experience for entire PCLN website. This included statistical analysis and reporting of web paths, page visits, etc... Automotive Retail Sales August 1993 – August 1998

Bill Kolb Jr Ford & Toyota City

Contact this candidate