Customer Service Technician

OBJECTIVE

Seeking a position with a reputed company. Utilizing exceptional physical abilities, great attention to detail, superb technical skills, customer service and teamwork.

Core skills

Time management skills and ability to priotize work

Inventory Control

Communication

Organization, Planning

Data Entry Skills

attention to detail and accuracy

Analytical and critical thinker, fast leaner

Hands-on oriented, skilled with many tools / power tools / machines

IT skilled and able to use technical equipment.

Strong electrical skills and electronics

Personal Qualities

Excellent listening and motivating skills.

Ability to learn quickly is my forte that has helped me successfully manage various jobs given.

Ability to work with a team of dedicated professionals for achieving the deadlines for the execution of work.

Physically fit, hardworking, talented and Multiple Tasks Handling

Demonstrated ability to gain knowledge quickly and follow safety precautions precisely

Fantastic customer service, friendly, efficient, professional

Abiding by health and safety standards to ensure a safe working environment

Identify and analyze problems and generate solutions

Completed daily work requests promptly and professionally

Punctual and Handled work on site with little or no supervision

Cleaned tools, equipment and work area

Honest and trustworthy

Exceptional customer service skills

WORK EXPERIENCES

Helpdesk Support Analyst

Canadian Cancer Society Toronto Canada 2002 to 2015

In charge of all printer in the society (Maintenance and troubleshooting)

Help users with printing, faxing, copying and scanning, in office and remotely

Doing inventory of all computers laptops and other equipment of the society

handle requests for information

maintain and update database

collate and present information

Solid computer skills utilized in the preparation of correspondence, documents and spreadsheets.

Good knowledge of relevant computer applications.

Proficient in a number of computer applications and experienced at multi-tasking in a demanding work environment

Ordering and purchase IT department supplies

Communicate with users in and off site.

Providing customer service over the telephone

Maintenance Technician

Azam Bakery Zanzibar Tanzania

Maintained, repair and cleaning of the machines.

Ordering of the necessary equipment and spare parts.

Keeping of the inventory

A hard worker who can be relied on to complete tasks accurately and independently.

Troubleshot all motor systems and repair including starters, contactors, and control wiring to board level

EDUCATION

Computer Technician Certificate CompTIA Network + Toronto

Computer Technician Certificate CompTIA A+ Toronto

Full Technician Certificate Electrical Karume Technical College Tanzania

BSc in Electrical University Of Dar-es-salaam Tanzania

(Accredited by WES (World Education Service) as equivalent to Ontario Universities)

REFERENCES

Available upon request.

Contact this candidate