Extremely organized and detail oriented.

***** ***** ***** **** ***** ann, mo *****

314-***-**** acyawk@r.postjobfree.com

EMILY A. TOLENTINO

OBJECTIVE: To obtain a challenging position with potential for career advancement.

WORK EXPERIENCE

October 2016 – December 2016 Assistance Home Care St. Louis, MO

Care Coordination Manager

Provides supervision for the Scheduling department for a non-medical in home care company.

Coordinates care of clients by matching them with their ideal caregiver in order to meet their needs.

Creating family teams to ensure continuity of care.

Assists the scheduling team with covering open shifts, confirming assigned shifts and serving as the backup for the afterhours on call rotation.

Liaison between the Regional Care Managers and the Scheduler that is assigned to their territory.

Keeps track of the attendance of caregivers and notifies the Regional Care Manager if disciplinary action needs to be taken.

July 2016 – August 2016 Gardenview Care Center Chesterfield, MO

Office Manager / Staffing Coordinator / HR

Provides clerical support services to the Administrator and all department heads.

Performs typing, filing, copy work and other clerical duties as required.

Maintains all department files including but not limited to inspection records, licenses, contracts, insurance files, resident information both legal and person and others as may be assigned.

Process workers compensation claims, maintains OSHA records.

Gathers and maintains required statics needed to comply with state and federal surveys including incident statics and others as required.

Performs human resource functions including; maintaining personnel files, distributing paychecks, dispersing company uniforms and coordination the safety program.

Initiates new hire process; prepares paperwork, process employee information sheet, nametags, criminal record check process, EDL Listing and completes I-9 process.

Tracks yearly employee physicals, periodic performance evaluation information and employee and resident Birthday Information.

Assures that office equipment is functioning and orders office supplies.

Supervises Receptionists and maintain receptionist hours.

Creates and Maintains schedule and staffing for the nursing department.

January 2016 – July 2016 RSP Senior Living Maryland Heights, MO

Director of Health Information

Director of Health Information for a medium sized Skilled Nursing & Rehabilitation Facility.

Implemented new filing system for current and discharged resident charts.

Created 24 Hour Nursing report program.

Scheduled appointments for incoming physicians to care for residents on site.

Data Entry of all new admissions and discharged residents demographics, diagnosis codes and other protected health information.

Carried out all duties of a Medical Records Specialist for arbitration and legal disputes per company policy.

March 2014 – January 2016 RSP Senior Living Maryland Heights, MO

Director of Human Resources / Staffing Coordinator

Director of Human Resources for a medium sized Skilled Nursing & Rehabilitation Facility.

Implemented overtime analysis program for entire company cutting overtime in each of 4 facilities by half.

Created payroll estimation program making all facilities able to estimate their payroll based on their PPD.

Implemented color coding and labeling program for personnel files for immediate access for state survey teams.

Responsible for all recruiting, on-boarding, benefit administration and government reporting for the facility.

Creates and maintains schedule and staffing for the nursing department.

September 2013 – March 2014 Coldwell Banker Premier St. Louis, MO

Transaction Coordinator

Processed documentation for residential Real Estate transactions. Ordered building and utility inspections. Worked closely with mortgage and title companies to insure transaction completion.

Created Marketing materials for property listings which were shared on Twitter, Facebook, Pinterest, LinkedIn, Google + and Listingbook.com.

Created live listing on Zillow.com, Trulia.com, Hotpads.com, Postlets.com, Craigslist.org and Backpage.com.

Additional industry software used: MLS Maris Matrix, SkySlope, Realty Juggler and DocUSign software.

April 2012 – September 2013 Brookdale Senior Living St. Louis, MO

Personalized Living Assistant / Scheduling and Staffing Coordinator

Scheduling and staffing coordinator for the Personalized Living department in an Assisted and Independent living community for seniors.

Implemented billing process utilizing eRSP scheduling software and filing system for Assistant Client Notes to organize billing and record keeping; eliminating errors in billing

QA review of Assistant Client Notes, documenting visits for billing purposes, scheduling client services and staffing.

Produce monthly billing and analytical reports for the Finance Director.

Provide support to residents and their families by vetting outside vendors.

January 2011 – April 2012 Peak PACE Solutions, LLC St. Louis, MO

Executive Assistant to the Director of Plan Management

Data entry of demographic information, billing and repriced hospital claims. Created insurance cards and ID badges for new participants monthly and replacement cards and badges as requested.

Sent out claim denials to providers. Created agendas and kept meeting minutes and assisted in new client orientation. Contact person for all vendors for supplies, repairs and maintenance of office.

November 2008 – April 2009 Washington Group International Bloomsdale, MO

Position contracted through Enscicon Corporation for Washington Group – Alberici joint venture, the Holcim Ste. Genevieve Project.

Senior Chief Administrative Clerk – Construction – February 09 thru April 09

Senior Executive Assistant – Contract Management – November 08 thru January 09

Collected daily construction reports and timesheets from 12 subcontractors on a daily basis. Obtained superintendent signatures for verification of hours worked. Generated daily spreadsheet for area and obtained appropriate signatures for verification of work. Created and maintained binders for tracking of all completed daily reports.

Created all preliminary punch lists for the area. Transmitted all punch lists to sub-contractors. Created final punch lists for structural and mechanical trades on the project. Worked closely with commissioning to keep punch lists up to date and accurate.

April 2007 – September 2008 Tara Cares Midwest, LLC Herculaneum, MO

Medical Records Director

Medical Records Department Manager for 189 bed skilled nursing facility.

Management of all incoming and outgoing resident information and tracking for billing office.

Scheduled appointments for incoming physicians to care for residents on site. Data Entry of all new admissions and discharged residents demographics, diagnosis codes and other protected health information. Carried out all duties of a Medical Records Specialist for arbitration and legal disputes per company policy and with the assistance of corporate Risk Management.

Implemented entirely new filing and organizational system for Medical Records Department.

EDUCATION

2011 - Present St. Louis Community College at Forest Park St. Louis, MO

Business / Healthcare Administration / Management

OTHER SKILLS & QUALIFICATIONS

HIPAA Certification course completed. OSHA Certified.

Completed Alzheimer's certification training with the Alzheimer's Association.

Microsoft Office proficiency

Medical software knowledge: LTC, Med Tech, Med Ware, Lytec, Medical Manager and Zeta Fax. Impact and Clinical Works (paperless medical records system).

eRSP scheduling software expert.

Empower timeclock and payroll systems.

International Order of Job’s Daughter’s Past Honored Queen and Majority Member.

Parent Advisor DeMolay International / Missouri DeMolay / Crestwood Chapter DeMolay

References furnished upon request.

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