Manager Customer Service

ARUNKUMAR.P

Mobile: 984**-***** ~ ~ Email: ***********@*********.**.**

Admin and Facility Management / Vendor Management with leading organization

Preferably with Telecom /Finance & Automobile Industries

Award Winning, work focused Assistant Manager Administration with 16 years of extensive experience in providing Administration/ HR /Project support

Proven track record in general Administration & Facility & office Management, Retail Operations Management, Sales/Marketing, Customer service &Automobile industry.

Currently employed with M/s. RKS GROUP OF COMPANIES as Assistant Manager Hr/Admin for Coimbatore, Dharapuram & Kangayam

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures.

Excellent in MS office &interpersonal communication, organizational skills & team building skills with demonstrated abilities in team/crisis

Negotiating With Vendors on rates with local market standards

Scheduling Travel/Meetings General Administration and facility Vendor management

Accounting/Payroll /Petty cash Negotiate rates with Vendors Employee Support/Team Mgt

Organisational Experience:

JULY 2016 – RKS GROUP OF COMPANIES

Assistant Manager- HR/Admin

Responsible for entire Admin activities for the company taking care of 2 showroom’s, Call center, Raj credit services, RKS Automotives, International school and employees of all departments for admin assistance.

Monitoring entire general admin day today work

Monitoring housekeeping staffs for office hospitality

Verifying Daily attendance and accounting holidays

Verifying credit services records and filing in safs

Looking on call center data’s for system upload to DMS

Payroll accounting and monitoring

Co-ordinating with other department managers for seamless operations in their location

Conducting regular meetings for associate distributors along with AD Manager

Conducting interviews for available vacancies in company in discussion with Director.

JULY 2014 – JULY 2016 - Property Solution (I) Pvt Ltd

Client Name: Vodafone Cellular Ltd

Assistant Manager Administration

In charge of organizing, prioritising and delegating tasks effectively to ensure that

all administrative work is managed competently, and in accordance with the companies

Changing priorities and deadlines.

Co-Ordinating all Clerical staff & Utilizing office equipment

Organising induction programmes for new staff

Maintaining housekeeping and office vendor management

Track and MIS reports on key functional cost to reduce expenses and improve effectiveness

Maintaining office equipment and arranging any repair or replacements.

Arranging all travel and accommodation arrangement for staff

Ensuring that all health and safety policies are observed

Carrying out staff appraisals, managing performance and disciplining staff

Ordering stationery, Office equipment and furniture required

Office petty cash handling and accounts

Co-ordinated for 9 Internal regional functions with budgeting for more than 40Lakhs

Co-ordinated and arranged HR interviews for 541 candidates

Best outstanding performer award for the year 2015-2016

SEP 12 – JUL 14 - HINDUJA GLOBAL SOLUTIONS LTD

CLIANT NAME – AIRTEL

Sr Executive- Admin– Coimbatore

Handling the entire administration for the Airtel Showrooms and proven records to bring

Good result in housekeeping and Administration

Monitoring the overall functioning of Admin processes

Identifying improvement areas and implementing measures to maximize Management

Co-ordinating with Employees on Admin and Facility management Activities

Petty cash handling and Vendor Management

MIS reports pertaining to monthly expenses and control

Co-ordinating with Labour welfare office Audits and Emp.Management monitoring the Daily attendance, Facility Management on Day to day activities

Coordinating with HR team for interview arrangement and employee engagement function

Monitoring employee attendance for payroll organising business travel, itineraries, and accommodation for managers. Raising of purchase orders and invoice tracking.

Awarded for 2 QTR for 100 % Non-attrition in housekeeping and Admin

APR 10 – SEP 12 – VIDEOCON TELECOMMUNICATIONS LTD

Admin Executive and Document Management – Coimbatore

Monitoring the entire office admin and facility management, customer service activities for the

Whole zone and document management activities on customer applications form.

Co-ordinating with distributors and CAF pickup agencies &Order entry agencies.

Involved in VTM Audits and Co-ordinating with the regulatory department and BSNL

Officials for CAF Sample verification

Petty Cash handling and office assets monitoring

Vendor Management for travel and accommodation

Dec 03 – March 2010 - TATA TELESERVICES LIMITED

Retail Store Manager – Coimbatore

Monitoring the entire activities of the stores under my location, coordinating with the franchisee

Outlets Responsible for Day-to-Day activities

Planning and scheduling individual, sales and marketing operations,

In charge for churn control, Developing periodic business plans & strategies,

In charge for Inventory control in Coimbatore,

Active participation in maintaining harmonious environment across the stores,

Prospecting new company outlets for increasing the territory of the brand for customer satisfaction & ensuring adherence to the norms of the company.

ACHIVEMENTS AND REWARDS

Awarded - Best Store manager for Store Profit & target achievement

Won the Blue Knight award in ROTN for controlling churn within the industry standards

Awarded for post-paid sales growth month on month.

June 02 – Dec 03 – BHARATI TELENET LIMITED

Showroom In charge – Blue Point

In charge for showroom administrations and floor management for soft lines handling more than 15 executives for new orders and service, In charge for sales and marketing activates in the showroom, Order entry management and fulfilment as per the organizational requirement and providing MIS reports, team assignments to achieve the pre-set goals within time, quality & cost

June 99 – June 02 – ROOTS INDUSTRIES LIMITED

Quality control In charge –Horn Division.

Managing of 12 to 16 employees during an eight-hour shift for quality inspection and Overall Satisfaction of products, Participated in quality audits for better output, Began as a Counter person and promoted to management position within 8 months.,

Educational Background:

B.B.A., – Alagappa University – Karaikudi -2009

D.E.C.E –SankaraInstuite of Tech –Coimbatore -1999

M B A - Undergoing at Bharatiyar University - 2015

Computers – PGDCA (POST GRADUATE Diploma in Computer Applications) – ‘A’ Grade

Personal Details:

Date of Birth: 14th October 1980

Permanent Address : 15/20, Akkai Naidu Street, NarashimmaNaickenPalayam, Coimbatore-641031.

Date:

Coimbatore P.ARUNKUMAR

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